Grade VII - Administrative Officer (SUSI)

Applications are invited from suitably qualified persons for the following post:

Administrative Officer (Grade VII) – SUSI

Information and Customer Service Officer Permanent

Ref: G7SICSO24

City of Dublin Education and Training Board (City of Dublin ETB) was established on 1st July 2013 under the Education and Training Boards Act, 2013. City of Dublin ETB has 3,000 employees and an annual budget of €580m. It is the state education and training authority for Dublin city and serves the area covered by Dublin City Council. This provision is delivered to over 48,000 learners (20,000 full-time and 28,000 part-time) and is supported by a range of services including a psychological service, a curriculum development unit, a buildings maintenance unit, and Head Office staff in Ballsbridge. It also has statutory responsibility for supporting the provision, coordination, administration, and assessment of youth work services in Dublin city and is the lead partner for Music Generation Dublin City. City of Dublin ETB is also responsible for the national awarding authority for student grants in Ireland, Student Universal Support Ireland (SUSI). Student Universal Support Ireland (SUSI) is a unit of City of Dublin ETB which is designated by the Minister for Further and Higher Education, Research, Innovation and Science as the single Irish national awarding authority for student grants in further and higher education. SUSI is a dynamic workplace based in Ballsbridge, Dublin 4 and features a challenging balance of day-to-day operations and strategic development projects. The core work of SUSI involves the annual processing of large numbers of online grant applications within short timeframes to determine eligibility under the criteria of the Student Grant Scheme. Approximately 100,000 grant applications are received on an annual basis. SUSI has also broadened its functions in recent years and now provides services relating to the 1916 Bursary, the International Protection Student Scheme, the PLC Bursary for Displaced Persons (Ukraine), the National Tertiary Office Programmes and the All-Ireland Scholarship.

Proposed Timeframe: Shortlisting will take place week commencing: 4th November 2024 Interviews will commence week beginning: 11th November 2024 *All dates are subject to change and are for guidance only

Salary: For persons entering public service for the first time, starting pay will be at the minimum point of the scale, €57,674. This is not negotiable. An incremental salary scale applies thereafter.

Previous public sector experience may be eligible for incremental credit, to be determined upon appointment.

Annual Leave: 29 Working Days Per Annum

Hours of Work: 35 Hours per week

Location of Position: The position will be based in SUSI, Shelbourne Road, Dublin 4.

Summary of Position: SUSI is seeking an Information and Customer Service Officer at Grade VII level to join the Communications and Customer Services unit. The unit is responsible for delivering SUSI’s integrated communications plan to the public with a key focus on building, maintaining and protecting SUSI’s reputation externally. Placing the student at the centre of all activities, the unit manages proactive and reactive communication and customer services including SUSI’s Stakeholder and Support Desks, susi.ie, SUSI’s Facebook and Twitter pages, media relations, stakeholder relations and advertising campaigns.

Essential Requirements:

• Have obtained at least Grade D3 in five subjects in the Leaving Certificate Examinations (higher, ordinary, applied or vocational preparation) or equivalent or have passed an examination at the appropriate level within QQI qualifications framework which can be assessed as being of a comparable standard to Leaving Certificate or equivalent or higher or have appropriate relevant experience which encompasses equivalent skills and expertise. • Have the requisite knowledge, skills and competencies to carry out the role. • Be capable and competent of fulfilling the role to a high standard. • Have at least two years in a Grade III post, or equivalent, or higher, in the Education and Training Sector. • Have successfully completed their probation period, or have successfully completed a probation period at a lower eligible grade.

Declaration: Applicants will be required to declare whether they have previously availed of a Public Service scheme of incentivised early retirement, including schemes not specifically mentioned above. Applicants will also be required to declare any entitlements to a Public Service pension benefit (in payment or preserved) from any other Public Service employment and/or where they have received a payment-in-lieu in respect of service in any Public Service employment.

Referees: Candidates must supply details of two referees on their application form, please note that these referees should have knowledge of you and your work to whom professional reference can be made. One of which should be your current or most recent employer. Referees may be contacted directly pre or post interview directly by City of Dublin ETB at its convenience and without further notice to candidates.

Notes: • Please note that it is the responsibility of the applicant to ensure that all applications are received on time. Any technical difficulties encountered by the sender when forwarding applications are not the responsibility of City of Dublin ETB. Therefore, candidates are strongly advised to submit applications well before the 12 Noon deadline on the specified closing date. • Your application will be assessed on the information you submit. Please ensure all sections are completed fully and accurately, giving clear evidence of qualifications, skills and experience. Incomplete applications may not be considered. • All enquiries regarding your application should be made to applications@cdetb.ie. You must use the post reference in the subject line of the email. • Providing incorrect information or deliberately concealing any relevant facts may result in disqualification from the selection process or, where discovery is made after appointment, in summary dismissal. • Selection will be by the way of a competitive interview which will focus on the key skills and duties of the role and the competencies associated with roles at this level. • Any travel or other expenses incurred by candidates whilst undertaking or attending any elements of the selection process will not be refunded by City of Dublin ETB.

Completed online applications should be submitted no later than: 12 noon on Friday 18th October 2024 Late applications will not be accepted. Shortlisting may take place. Canvassing will disqualify. City of Dublin Education and Training Board is an equal opportunities employer Please click the APPLY NOW button to go to the Careers website to access the information guide and for further details on how to apply.