Global Dealer Support Representative

Join our team at Terex and embark on an exciting opportunity as we seek a skilled and dedicated Global Dealer Support Representative to contribute to the Customer Service Team.At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.

Your role will be to provide support to the Worldwide Terex dealer network with regard to their orders and essential business requirements.

This role above all requires Tenacity, Diligence, resolve, determination and perseverance. A great work ethic and a willingness to grow are essential, ability to follow processes without taking shortcuts with key skills in providing service. 

What you’ll do

• Provide a world class level of Customer Service
• Provide Customer Solutions
• Manage Dealer orders
• Address pricing and availability enquiries
• Liaising with internal departments and external supply
• Responsible for communicating efficiently and professionally with the dealer network on the main as a virtual assistant.
• Partake in customer service calls and identify areas for improvement
• Work as part of a team

What you'll bring

• Educated to a minimum of A level or equivalent which will include GCSE English and Maths at grade C or above
• Have experience of working within a busy office environment
• Ability to meet deadlines
• Excellent organizational skills and be able to prioritise your workload using your own initiative
• Excellent verbal and written communication skills
• Must have the ability to be a good listener
• Excellent telephone manner
• Experience of the crushing and screening industry would be desirable though not essential

Knowledge, Skills and Abilities:

• Self-motivated and ambitious
• Ability to work within a team
• Ability to work in an environment that is fluid with constantly changing priorities
• Time Management
• Customer focus
• Action and goal Orientation
• Clear communication skills
• Patience and attentiveness
• Highest level of integrity, honesty and trust
• Problem solving
• Excellent listening skills

Why Join Us

• We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose

• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.

• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.

• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.• We are committed to helping team members reach their full potential.

• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.

• We offer competitive salaries, Team Member bonus, private healthcare, 32 holidays, pension, life assurance, LinkedIn Learning and much more.