Front Office Supervisor

Do you thrive in a fast-paced environment and enjoy providing exceptional customer service? Are you a natural leader with a passion for the hospitality industry? If so, we want to hear from you!

We are looking for a motivated and experienced Front Office Supervisor to join our dynamic team.

About the Role:

In this leadership role, you will be responsible for overseeing the daily operations of the front desk, ensuring a smooth and positive experience for all our guests. You will lead a team of Front Desk team members, providing them with coaching and support while maintaining the highest standards of customer service.

Responsibilities:

• Supervise and motivate the team, fostering a positive and productive work environment.
• Ensure efficient check-in and check-out processes, adhering to all hotel policies and procedures.
• Manage room inventory and allocation, optimising room occupancy.
• Address guest inquiries and concerns promptly and professionally, resolving any issues to ensure guest satisfaction.
• Provide excellent customer service, exceeding guest expectations whenever possible.
• Handle cash and credit card transactions accurately and securely.
• Balance the daily cash drawers and prepare financial reports.
• Train new team members on hotel operations, guest service procedures, and the property management system.
• Monitor team members’ performance and provide constructive feedback for continuous improvement.
• Maintain a clean, professional, and welcoming atmosphere in the front desk area.
• Collaborate effectively with other hotel departments to ensure seamless guest experiences.

Qualifications:

• Minimum 2-3 years of experience in a hotel front office environment, preferably in a supervisory role.
• Strong leadership skills with the ability to motivate and coach a team.
• Exceptional customer service skills and a genuine passion for hospitality.
• Proficient in hotel reservation systems and property management software.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work effectively under pressure and prioritize tasks in a fast-paced environment.
• Strong attention to detail and accuracy.
• Positive and professional demeanor with a commitment to exceeding guest expectations.

We Offer:

• Competitive salary and benefits package.
• Opportunity for professional development and growth within the company.
• Work in a dynamic and fast-paced environment.
• Be part of a team dedicated to providing exceptional guest service.

We are an equal-opportunity employer and value diversity at our company and we look forward to hearing from you.

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