Front Office Supervisor

Mount Juliet Estate, a Marriott Autograph Collection Property are seeking an experienced, guest focued and standards driven Front Office Supervisor.

The Role

The Front Office Supervisor role assists in overseeing and directing all aspects of Front Desk operations.. You will be responsible for reception operations, training of the team, implementing brand standards and ensuring effective operation of the front office team.

Key Duties And Responsibilities

• To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
• To build a good rapport with all guests and resolve any issues quickly and report any complaints to management, to maintain high quality customer service.
• To deal with guest requests to ensure a comfortable and pleasant stay.
• To be responsible for accurate and efficient with guest billing and billing procedures.
• To assist in keeping the hotel reception area clean and tidy at all times.
• To undertake general office duties, including correspondence, emails and filing
• To ensure that all reservations and cancellations are processed efficiently.
• To report any maintenance, breakage or cleanliness problems to the relevant manager
• Good administrative skills and the ability to use email and booking systems
• Good team working skills
• A friendly and welcoming approach.

Required:

• Minimum 1 years Experience in a receptionist role in Hospitality Sector
• Experience in Hotel Booking systems including Opera , Hotsoft and Marsha
• Excellent customer service and interpersonal skills, including a pleasant telephone manne
• High standards of dress and presentation
• Fluent level of English and eligible to work in Ireland.

What we offer

• Competitive salary
• Employee meals
• Complimentary gym access
• Employee Assistance Programme
• Parking
• International hotel discounts through Marriott
• Continuous Professional Development opportunities

Mount Juliet is an equal opportunity employer committed to maintaining a diverse team and an inclusive culture.

We look forward to hearing from you!