Front Office Receptionist
Location: Shannon Airport, County Clare, Ireland
Job type: Casual / Full Or Part-Time
Sector and subsector: Hospitality | Front of House
Salary: Competitive Salary
Our Front Office Receptionist is the first person that a guest meets on arrival to the Hotel, therefore it is of utmost importance that all staff present a friendly and professional image to our guests at all times.
Key Duties and Responsibilities:
- Greet and welcome our guests to the hotel and act as a first point of contact.
- Register the guests and take payment.
- Answer any queries the guest may have on in house facilities and tourist information.
- Take responsibility for the security of the keys.
- Update all guest information in the computer and ensure all documentation is completed, managed and maintained accurately and efficiently.
- Take and confirm reservations for our guests.
- Manage the reception area for the business and handle a high volume of calls and emails.
- Liaise with colleagues, management and external stakeholders as required.
- Other related ad-hoc administrative tasks where necessary.
Requirements:
- Excellent customer care skills.
- Experience in a similar role is an advantage.
- Be able to work on your own initiative.
- Highly organised with excellent attention-to-detail.
- Excellent communication skills.
- Be able to cope well under pressure and comfortable in a busy environment dealing with a range of different tasks.
- Flexible and adaptable to support the business needs with a positive attitude.
- The role will operate 5 days over 7 on a shift basis and include weekends
Experience:
- Previous Hotel Front Desk experience is desired for this role but not essential.
- Strong communication skills both verbal and written are essential.
What We Offer:
· Excellent training and development opportunities
· Free car parking
· Free meals on duty
· Uniform provided
· Discounts across the Windward Hotel Group & Radisson Hotel Group including accommodation, spa, golf and food.
· Staff Events
· Employee of the Month incentive
· Employee of the Year incentive
· Staff appreciation week
About Windward Management
Park Inn by Radisson, Shannon is managed by Windward Management. Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners
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