Floor Supervisor

Full Time Floor Supervisor

Brand The North Face Posted Date 5 hours ago(25/07/2024 13:36) Job ID 2024-21703 # of Openings 1 Category Supervisor Type Full Time

Overview

Position Summary: The Supervisor is a sales based shop floor position which will be accountable for maintaining the highest standards on thesales floor, whereby creating a memorable shopping experience, managing the sales team efficiently within guidelines,maximizing performance by achieving sales targets.The Role will also ensure that the Brand and its products are portrayed at the highest standard.On occasions he or she may be required to deputies for the Assistant Store Manager in the daily running of the store.

Responsibilities

• Store Operations: Ensures that all Health & Safety requirements are maintained as in the guidelines and that thestore is operated as a safe working environment, with any and all near misses are reported following thecompany procedures. In the absence of the Store Management assists in ensuring all Company administration iskept up-to-date and relevant information is passed on to Head Office in a timely manner. When required assistsin ensuring all deliveries are unloaded, checked off and transferred to the sales floor quickly and efficiently andthat all relevant paperwork (Discrepancies) are recorded on appropriate paperwork and e-mailed to H/O, thenfiled away in the filing system for easy retrieval. Must have thorough knowledge of stock and all aspects ofrunning the store from Register operation to stock replenishment and petty cash purchases. Ensures all staff usestheir own personal pin number when operating the Register.

• Team Activation: While ensuring a high level of customer service, the sales supervisor will encourage, coach andmotivate the sales team to achieve their daily KPI’s. Supports the Manager/assistant Manager in building a Teamthat Individually as well as collectively fully inherit the true meaning of the Brand and fully understand CompanyPolicy & Procedure and in turn create a store of excellence for the Customer to shop in. Through effectivecommunication encourages an environment on the Sales Floor that allows staff to put forward ideas to withinthe store. Identifies from staff performances, possible training and development needs of individuals.

• Personal Development: On occasions, the supervisor may be asked to leave the store for training, supplyingcover or other purposes as requested by your District Manager for the further development of its career, and forthe needs of the business

• Visual Merchandising: Ensure that visual merchandising and housekeeping are to the Company standard and thatattention to detail is maintained always. Ensure that all new lines are merchandised on the shop floor within 24hours of receiving shipment

Qualifications

Job Requirements:• 4 years of experience in retail experience preferably with a fashion / lifestyle oriented brand, focusing ondelivering excellent Customer Service• High School / Bachelor education or equivalent.• Credibility in giving direction to team.• Fluent in local language.• Good spoken and written command of English. Additional Language a plus.• Ability to use PC based till system, Lotus notes / Word / Excel is an advantage• General knowledge of Social Media and digital trends.

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