Facilities Attendant

The Purpose of the Role The Premises Services section of Facilities and Services, within Estates Directorate provide a range of services to the College Community – Attendant services, cleaning and first line building maintenance. For the delivery of Premises Services, the University estate is divided into six Premises Areas. Context The attendant staff provide a range of specific services [details below] within college buildings both on and off Campus, Attendants can be appointed to a regular post or be assigned as part of the Supernumerary team who provide the full range of duties in order to provide cover for leave for regular attendants and additional services as required. Attendant staff may be assigned to any College building on or off Campus

Main Responsibilities The principal duties of an attendant consist of all or any of the following: • General security services within buildings - including opening/closing, patrolling the buildings, and reporting safety hazards or security concerns • Reception desk facilities • Responding to fire alarms and other emergencies • Monitoring internal, building CCTV systems • Responding to security incidents • Access control • Mail distribution/collection within the building • Preparing shared lecture theatres/rooms for lectures, meetings, conferences, etc. including first line AVMS services • Providing support for conferences and special events • Supporting the administration of college examinations on/off Campus • Supporting Commencements examinations and other special events • Supporting chapel services • Entering and updating all reports including any accidents or incidents into the buildings Logbook • Such other duties as may be directed in general conformity with the position of facilities attendant.

Hours of work • 39-hour week on a two-shift cycle, including Saturday’s as part of standard working week Person Specification As the first point of contact for members of the College Community and visitors to College buildings, Attendants should be reliable individuals who are prepared to work alone without supervision and as part of a Premises Team committed to delivering ‘first class’ customer service. Qualifications • Security Course – FETAC Level 4 (Desirable)

Knowledge & Experience • Previous experience of working as an attendant or security officer (Desirable) • Experienced in working in Customer Services (Desirable) • Knowledge of security systems – CCTV, alarms, radios (Desirable) • Good computer skills, familiar with the Microsoft Office (Essential)

Skills & Competencies • Possess a positive can-do attitude. (Essential) • Have the ability to take control of a situation if required (Essential) • Have excellent customer service skills (Essential) • Be a good communicator (Essential) • Good oral and written communication skills (Essential) • Ability to work alone and resolve problems and issues on own initiative (Essential)