Enterprise Content Management Technical Lead

Grade and Salary Grade D €59,898 - €89,848

Job Description

Reporting to the Enterprise Applications Manager, the Enterprise Content Management Technical Lead supports the full suite of Uisce Éireann IT Enterprise Content Management systems (Alfresco, MSSharePoint and Teams). This involves planning, analysis, test, and implementation of business solutions in project or BAU contexts, including supporting design and build activity where required within the IT team. This role requires strong IT application operations and team management skills, and candidates will ideally come from a utility background with demonstrable leadership, communication and relationship management skills. This role requires collaboration and sharing of IT team responsibilities across the IT Applications team as required and requires close alignment with the Enterprise Applications Manager.

Main Duties and Responsibilities:

• Engage with the business and IT Business Partners to ensure that business requirements are understood and met by the Enterprise Content Management (ECM) team and that enterprise applications requirements are fulfilled. 
• Monitor usage of portfolio of Enterprise Content Management systems across the relevant Uisce Éireann business areas to include Finance, HR etc.
• Provide effective leadership to a motivated and talented Enterprise Content Management team across various geographical locations.
• Coach, mentor and further develop the team to high performance in delivering IT content management services to Uisce Éireann with a strong customer service focus.
• Manage the development of ECM systems, maintain and support services to Uisce Éireann including the analysis, design, development, testing and transition of changes to specific applications.
• Support the development, enhancement, and configuration of ECM from conceptualisation through deployment and benefit realisation.
• Assist in the delivery of the Applications Change Management process and assess the impact and risk of proposed application changes.
• Support the development of ECM strategies that align with enterprise goals and promote the implementation of and adherence to applicable standards. 
• Ensure the continuous improvement of IT Application Support and Delivery processes.
• Work collaboratively across the various IT teams to deliver on business objectives.
• participate in the annual budget process. 
• Implement, monitor and report on relevant monthly KPIs and promote strong IT governance.
• Provide out-of-hours cover as part of the Standby Rota and participate in out of hours work as required.

General Duties and Responsibilities:

• Collaboration with key internal stakeholders across the UÉ business, including but not limited to; 
• Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards. 
• Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.
• Provide visible leadership for your team, coaching and developing them to achieve their full potential and deliver business objectives, promoting collaboration and highlighting the behaviours that are expected from everyone in the team.
• Other duties as required.

Knowledge, Skills and Experience:

• 4+ years of hands-on experience in the management, development and/or architecture of ECM systems, particularly Alfresco and/or SharePoint is desirable
• Relevant technical certification(s) in ECM systems is desirable
• Data Management certification(s) and/or experience is desirable
• Relevant third level qualification and or accreditation is desirable and or relevant expereince 
• A minimum of 5 years’ experience in the water, utilities or similar industries is desirable 
• Demonstrated people management experience, with strong people, change management and conflict resolution skills
•  Experience providing coaching in the development of the technical skills and abilities in others
• Highly motivated individual, working to the highest professional standards and with proven ability to deliver results
• Strong analytical skills and ability to identify and analyse problems and potential improvements, and propose and implement solutions
• Demonstrate adaptability and the ability to change focus and direction in line with business strategy and requirements
• Proactively identifying new areas of improvement and using newly gained knowledge and skill on the job.

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