Emergency Relief Initiative: Administrator

Main Purpose

To work as part of a team with the processing and delivery of direct support to households that have been identified to be in emergency needKey Responsibilities

·        To capture client information from a dedicated online application site.

·        To verify evidence of client eligibility for support against a clear set of criteria.

·        Process requests for support within agreed timelines.

·        Communicate with individuals or families benefitting from the support

·        To process agreed high volumes of applications each day

·        Accurately updating the client’s information to reflect the conversation and completing onward referrals based on the client’s response.

·        Support the processing team to operate effectively and efficiently.

·        To transfer data accurately and in keeping with GDPR protocols

·        To safely store and protect client records.

·        Triage applicants via telephone using a strategically set out question bank.

·        Utilise different questioning techniques to help narrow down the available support and provide clear and concise next steps while always remaining professional confidential.

·        To provide excellent customer service when dealing with enquiries received by the applicants and other internal and external stakeholders.

General

●       This job description is not intended to be exhaustive in every respect, but rather to clearly define the fundamental purpose, responsibilities, and dimensions of the role. In addition to the contents of this job description, employees are expected to undertake all other reasonable and related tasks allocated by line management

Salary: £13.12 per hour

Qualifications / Experience

A minimum of 4 GCSE’s or equivalent, including English Language and Maths

Experience

Minimum of 1 years paid / unpaid in a processing / administrative role including the use of Microsoft Office / Email / Internet

Experience of processing high volumes of applications within a time limited period

Experienced of customer interaction via telephone

Skills & Aptitudes

Excellent interpersonal skills and ability to develop working relationships within a team

Proven experience of communicating both orally and in writing

Proven ability in the use of

Microsoft package – Excel. Word and Outlook

Proven ability to work using your own initiative

Personal Qualities

Self-Motivated

Able to operate in a busy office environment

Respect confidentiality Compassion for people in need.

Vision, Mission and Values

Candidates must respect and work within the Vision, Mission and Values of Bryson Charitable Group