Duty Manager

The Duty Manager will be responsible for the smooth running of the operation and management of all service areas during their shift. The Duty Manager will also ensure a professional and high-quality service to the residents during this time.

· Support the General Manager and Reception Officer to ensure the smooth running of the centre

· Ensure policies, procedures and the Fire Management Plan are implemented and maintained at all times

· Promote fire and other safety measures and have knowledge of first aid procedures

· Deal with resident queries and complaints in a friendly and efficient manner

· Ensure all residents are greeted in a warm, friendly, and courteous fashion

· Use the Property Management System and ensure that it is updated as and when required

· Utilise the R&M system to ensure high standard of maintenance in the accommodation centre

· Supervise and manage all service areas during the shift

· Carry out periodic stock takes

· Implement the Health and Safety policies and ensure high standards of hygiene and food safety

· Keep a record of any accidents and incidents

· Assume responsibility whilst on duty for any emergency situations in line with procedures