Duty Manager
Treacys West County Hotel Ennis is currently recruiting for the role of Duty Manager.
This is a 'day to day management' role that is ideally suited to a candidate that has a minimum of 3-5 years previous Hotel experience (from a variety of Hotel positions) with excellent interpersonal, organisational and leadership skills. Experience of managing a high achieving team is required. The passion to drive and exceed customer expectations and deliver on all financial targets.
Other responsibilities include:
- To plan and direct the hotel’s main operations including implementation of standard operating procedures, quality control, standards of excellence and guest satisfaction
- Promote a culture of excellence in delivering a customer experience that reflects our brand values of 'family friendly hospitality'
- To work in conjunction with Heads of Departments to implement the hotel’s strategy and ensure the cohesive operation of the hotel’s daily activities
- To be accountable for and respond to all the day-to-day queries, customer service issues to provide the ‘best in-class’ customer experience
- To monitor and manage hotel functions through our hotel management software system and familiarise yourself with all updates & amendments
- To liaise regularly with Management team and participate in forecasting and planning of business activities
- To demonstrate commercial acumen in maximising sales opportunities and cultivating a pro-active up-selling culture in the hotel
- To carry out rostering duties for various departments as required
- To promote a positive work environment with a solutions focus and can do attitude through effective communication and regular team meetings
- To carry out regular hygiene assessments and address any issues identified
- To implement all Health and Safety procedures, thereby protecting yourself, other employees, guests and any other persons on the Hotel premises, as deemed necessary by legislation
Experience Required:
- 2-3 years Hospitality experience
- Must have strong Food & Beverage / Banqueting background
- Previous experience in the Hotel market is essential. Will have a natural, hands-on approach in ensuring that exceptional customer service is delivered to all guests at all times
Ideal Candidate:
- Motivated and ambitious to succeed in a busy environment
- Flexible to work all shift types
- Ability to manage a wide-ranging business with rigour, tact and professionalism
- Excellent communication and management skills are essential
Job Type: Full-time
Pay: €30,000-€35,000 per year
Benefits:
- Food allowance
- On-site parking
Schedule:
8 hour shift
Holidays
Weekend availability
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