District Manager

Job Title: District Manager

Reports To: Channel Engagement Manager

Department: Channel Management

Location: Ireland – Leinster

Hours of Work: 37.5 hours weekly

Job Overview:

Provide key support to the Channel Engagement Managers by effectively managing and providing a point of escalation to an assigned portfolio of test delivery points across the ROI region. Ensure there is adequate staff hired and trained across delivery points. Provide coaching and training to managers in testing locations and make recommendations to improve performance at the test delivery points. Conduct proactive analysis of available data to identify areas of underperformance for intervention and implementing best practices. Instigate and manage remediation plans as required using a number of methods, including remotely and in person to conduct site audits, hiring activities and in-person training, including short-notice travel.

Main Duties & Responsibilities:

• Work closely with the Channel Engagement Mangers (CEM) to drive improvements throughout the sub region.
• Work cross-functionally to meet test center servicing needs and ensure high levels of candidate satisfaction
• Build effective working relationships with operational services team and site employees in assigned portfolio of sites within the region.
• Eliminate the re-incidence of operational issues by identifying trends, developing corrective action plans, and executing those plans through to measured improvement in performance
• Work in a team-based environment promoting a service excellence culture
• Provide coaching and assistance as required to managers in testing locations under you remit
• Perform other duties as assigned
• Take on global projects as assigned to support the improvement or implementation of a new service or client.
• Communicate to test delivery points and internally to senior management progress of assigned portfolio and articulate any challenges
• Escalate any challenges that directly impact test delivery, or the candidates experience at a test delivery point.

Essential Criteria:

• 1+ year proven track record in effectively managing distributed teams of subordinates including hiring, training, and development of team members.
• Must have proven team leadership skills to include retention and motivation of staff, and presentation skills with the ability to deliver information to a variety of audiences
• Works well under pressure in a fast-paced environment
• Excellent interpersonal and communication skills in-person, over telephone, email, and other platforms
• Ability to travel to testing locations including short notice travel.

Desirable Criteria:

• Ability to demonstrate cultural awareness to function as a part of a global team
• Self-starter and independent worker
• Good conflict resolution skills and respect for others

Employee Benefits:

• Pension Scheme
• Healthcare Scheme
• Life Assurance
• Employee Health and Wellbeing Initiatives
• Enhanced Annual Leave
• 24/7 Employee Assistance Programme
• Enhanced Maternity/Paternity Leave
• Social Club