Design Engineer

Job Description

We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.

Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth. 

So, we’re passionate about helping our people to do the best work of their lives, to enable them to make a positive difference to communities all over Ireland. Our aim is to attract and develop talented and skilled people with diverse backgrounds and an evolving range of expertise and insight. We believe that such a strong workforce will help us achieve our goals and allow us to continue investing in, and advancing, Ireland’s water services. 

The Role

Customer Operations develop, deliver and support excellent customer experience and service to both domestic and non-domestic customers within a regulated industry. Customer Operations is responsible for managing the customer relationship with the Customer Contact Centre, ensuring timely and accurate customer billing services and effectively implementing the Uisce Éireann customer strategy.

Connections and Developer Services (CDS) are responsible for the customer engagement and stakeholder relationship management of all connections to the Uisce Éireann network. The CDS team manage the customer journey from development concept design, statutory planning process, pre-connection, technical design, site quality assurance, vesting of new asset and final connection and metering, including developing commercial/technical customer agreements, and managing customer funding in adherence to all technical standards, connection charging policy and governance requirements. CDS are responsible for delivering a highly effective customer service, including reviewing, and implementing solutions to meet changing customer needs. Collaboration with several key business partners is essential for the successful delivery of connections on behalf of the customer.

Reporting into the Senior Design Engineer, The Design Engineer will be responsible for assessment of pre connection enquiries, the design vetting of new connection technical solutions, ensuring compliance with the Connection and Developer Services technical requirements and the development of Connection Offers. The Design Engineer’s responsibilities will include preliminary design of connections, estimating and creating non-standard Connections quotes and ensuring that connection proposals are aligned with the Uisce Éireann Connection and Developer Services design policies and technical standards. The Design Engineer will also provide support to the delivery of connections-related network reinforcement schemes driven by connections demand and in the delivery of network diversions.

Main Duties and Responsibilities:

• Provide excellent customer experience through the end-to-end connections process.
• Receive and carry out detailed assessment of all pre-connection enquiries, connection applications, diversion applications and attached supporting documentation
• Perform initial capacity check and liaise with the Water & Wastewater Asset Planning team and Local Authorities
• Liaise with the Water Supply and Resources Strategy team and Leakage Programme teams in relation to major connection and diversion applications
• Liaise with the customer to gain any further information to enable the provision of accurate estimation and quotation for the required connection/diversion work
• Investigate technical compliance of the request; act in accordance with Uisce Éireann policy and guidelines where the request is deemed to be non-compliant
• Investigate the legal status of the request; act in accordance with Uisce Éireann policy and guidelines where request is deemed to be non-compliant
• Create Technical Drawings as may be required
• Support the Senior Design Engineer with design and delivery of network development work when the need for new connections warrants expansion and/or reinforcement, working closely with Asset Planning, Asset Delivery, the Local Authorities, and/or 3rd party delivery partners
• Investigate any potential future plans for the site that may influence the technical assessment
• Determine requirement for any additional technical planning in relation to the customer enquiry/application
• Generate quotes and calculate fees for non-standard new connection
• Develop outline designs for connections and network extensions for further development by the CDS regional contractors
• Provide support and input to achieving overall compliance with UÉ governance procedures
• Liaise with Senior Design Engineer to present solutions for full technical review
• Contribute to achieving the objectives and targets of Customer Operations business plans
• Review self lay developer designs and agree quality assurance handover to the self lay field engineering team
• Utilise Uisce Éireann IT systems and Work and Asset Management systems to manage works
• Provide support to the Connections & Developer Services senior management team as required
• Perform other such duties in relation to work and asset management as Uisce Éireann may reasonably require
• Provide support to the Connections & Developer Services senior management team as required
• Perform other such duties in relation to work and Customer Operations as Uisce Éireann may reasonably require

General Duties and Responsibilities 

• Collaborate with key internal stakeholders across the Uisce Éireann business
• Responsible for promoting and delivering health and safety commitments across Uisce Éireann and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards. 
• Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.
• Other duties as required.

Knowledge, Skills and Experience:

• Relevant third level qualification and or accreditation is desirable
• A minimum of 3 years Experience in the water, utilities or similar industries is required
• Ability to develop and maintain effective effective partnerships with key stakeholders internally and externally 
• Proven track record with dealing with complex issues, proactively and in a timely fashion along with the ability to communicate information to others
• Highly motivated individual, working to the highest professional standards and with proven ability to deliver results within a team. 
• Strong analytical skills and ability to identify and analyse problems and potential improvements, and propose and implement solutions
• Demonstrate adaptability and the ability to change focus and direction in line with business strategy and requirements
• Proactively identifying new areas of improvement and using newly gained knowledge and skill on the job

*Please be advised that if successful you will be placed on the salary range based on your skills and experience. Please note the Market reference point (midpoint) of the range is generally the upper end of the offer where someone is deemed to be fully competent to take on the duties of the role, and leaves room for the employee to progress through the pay range as their experience develops further

Uisce Éireann is an equal opportunities employer

We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability.

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