Dental Receptionist

Duties and Responsibilities:

•  Manages multiple inbound telephone calls from patients, makes appointments, and answers general questions and inquiries.
•  Uses computer systems to refer to existing patient information or set up new patients in the booking software. 
• Ensuring all relevant data is captured initially on each call for booking and to ensure a patient is called back should the line drop
• Receives updates from practice managers on new campaigns and improving capturing data for example ‘How did you hear about us?’ when marketing campaigns are run
• Managing various lists of outbound calls to reactivate.
• Ensuring all appointments are phoned and confirmed in line with CliniCalls protocols.
• Ensuring no gaps are in the schedule and calling patients to offer an earlier appointment to ensure the diary is continuously at full capacity.
• Report on all no shows and cancellations daily by email to the operations manager
• Follow up with patients when they are a no show for an appointment and may make calls to patients asking if they were satisfied with the service they received.
• Maintains general filing system and files appropriate correspondence electronically or manually
• Work toward maintaining a high attendance conversion rate within the clinics
• Ensure deposits are paid for all appointments in the schedule on booking
• Secures patient information and maintain patient confidence by completing and safeguarding medical records, completing diagnostic and procedure coding where required, and keeping patient information confidential
• Performs other general administrative tasks as directed by the Operations manager

The Ideal Candidate:

• Flexibility is essential to this role as the operating hours of the business for nighttime workers is 8pm-8am 7 days per week.
• successful candidate will have 3+ years experience in call centre agent role
• Demonstrated initiative and strong organizational skills.
• Exceptional interpersonal communication skills with a positive phone manner 
• Have strong written and verbal communication skills
• Experience with healthcare scheduling software
• Strong knowledge using a multi-line phone system.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments. 
• Work well as part of a team 
• Deals with confidential information and/or issues using discretion and judgement.

We are offering both a permanent position of 40 hours per week and a part time position, however, the suitable candidate will be open to working flexible shifts across 7 days between 8pm - 8am including weekend shifts.

In return, we offer the opportunity to be part of a friendly and cooperative team who will fully encourage and support your career progression.

Our offer to you:

• A competitive salary
• Exact software training and other platforms
• Paid overtime
• Room for development