Day Service Opportunities Officer
Purpose of the Post
The Day Opportunities Officer and Day Opportunities Team provides people with disabilities with the appropriate guidance, support and direction concerning HSE funded adult day services and other options which will enable each person to make an informed decision regarding their service requirements. The Day Opportunities Officer will meet with individuals referred to the service and explore their needs, wishes and expectations. Having a detailed knowledge of HSE funded Adult Day Services the Day Opportunities Officer will advise on options available and support the individual to make informed choices. If a suitable placement is agreed the Day Opportunities Officer will approve and complete the necessary steps required to secure the placement and ensure a smooth transition for the service participant. Identification of gaps and working with the team to develop new and innovative service responses is also a key function of the post. This includes cross service and cross agency working to ensure the key principles of community inclusion, person centredness and delivery of high quality services is adhered to.
The Day Opportunities Officer role will also involve the completion of various resource allocation tools and other process required to secure and validate funding. This post also requires working with Day Service providers to ensure that they are providing services which meet the ongoing and changing needs of people referred and also to ensure that they are providing a high quality value for money service within their allocated budgets.
Principal Duties and Responsibilities The Day Service Opportunities Officer (Grade VII) will:
- Provide appropriate and accurate information, guidance, support and direction to enable people with disabilities and their families / carers / advocates make informed decisions regarding their future adult day service requirements.
- Participate fully with nationally agreed standardised referral process for people wishing to access HSE funded adult day services.
- Liaise with the appropriate personnel and assemble all information required so that an accurate assessment can be made on future service needs.
- Work closely with service providers to ensure that all people referred have access to the service which best meets their individual needs and wants
- Monitor programmes/services to ensure that they are delivered in line with the approved specifications/service arrangements and are responsive to the participants’ needs.
- Ensure equity of access and promote the principles of person centredness at all times
- Validate proposals for service and approve funding for individual placements and ensure that approval is within the service providers annual allocations
- Work as part of a team in the process of agreeing annual service arrangement
- Work as part of a team in the monitoring and governance of non statutory sector service arrangements
To work in line with the principles of the New Directions Policy and related policies and promote close working relationships between all service delivery agencies/organisations, including external agencies and community organisations.
- Have a detailed knowledge of the New Directions Interim Standards and support the implementation of these standards across CH East.
- To promote the development of new opportunities for people with disabilities.
- To work in partnership with local HSE community teams to ensure a co-ordinated delivery of services.
- Work closely with schools and Children’s Disability Network Teams to ensure the early identification and planning for young people leaving school requiring an adult HSE funded day service
- To manage case load effectively and maintain the National Day Service Database and other local data management/information systems as required.
- Operate in line with agreed local and national process
- To demonstrate leadership and team management skills including the ability to work with multi-disciplinary team members.
- Comply with all HSE policies and procedures
- Always work respectfully and in the best interest of the individuals referred to the service
- Attend service development meetings and participate in working groups as deemed appropriate by the Day Opportunities Coordinator.
- Be flexible and embrace change in service areas where change is constant and continuous.
- Participate in professional development and attendance at in-service events, training courses, conferences as deemed appropriate by the Day Opportunities Coordinator.
- Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards and Implementation of Interim Standards for New Directions as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role.
- To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.
The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.
Eligibility Criteria Qualifications and/or experience Candidates must have at the latest date of application: 1. Professional Qualifications, Experience, etc. i) Significant experience of working in the disability sector as relevant to this role. ii) Significant experience of working as part of a multi-disciplinary team in Disability Services, which has involved dealing with families and other key stakeholders. iii) Experience of developing and supporting the implementation of person centred planning. iv) The requisite knowledge and ability (including a high standard of suitability and management ability) for the proper discharge of the duties of the office. 2. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 3. Age Age restrictions shall only apply to a candidate where he/she is not classified as a new entrant (within the meaning of the Public Service Superannuation Act, 2004). A candidate who is not classified as a new entrant must be under 65 years of age on the first day of the month in which the latest date for receiving completed application forms for the office occurs. 4. Character Each candidate for and any person holding the office must be of good character.
Post Specific Requirements
- Demonstrate depth and breadth of experience working in Disability Services as relevant to the role.
- Demonstrate depth and breadth of experience of providing evidence-informed interventions for service users, as relevant to the role.
- Demonstrate depth and breadth of experience of cross service and integrated approaches to person centred service delivery, as relevant to the role.
Other requirements specific to the post
- Access to appropriate transport to fulfil the requirements of the role.
- This post covers the counties of Dublin and Wicklow but willingness to travel to different locations is required.
Skills, competencies and/or knowledge Candidates must demonstrate: Professional Knowledge & Experience
- A working knowledge of opportunities for people with disabilities and an understanding of the implications for them and their family.
- Knowledge of adult education and community development and social integration.
- Knowledge and experience of programme design and implementation.
- Knowledge of person centred planning.
- Knowledge of health & social service environment in relation to persons with disabilities.
- Knowledge or experience of Quality Systems and implementation of standards.
- Knowledge of legislation pertaining to people with disabilities.
- Evidence of computer skills including use of Microsoft Word, Excel, email, and use of the internet as a research tool.
Building and Maintaining Relationships including Teamwork & Leadership Skills
- Excellent communication and interpersonal skills to enable building relationships, empathising and focusing on the service user.
- The ability to build and maintain relationships with colleagues and other stakeholders to assist in performing the role.
- The ability to present information in a clear and concise manner when speaking and in writing.
- The ability to facilitate and manage groups through the learning process.
- The ability to give constructive feedback to encourage learning with both service users and service providers.
- Demonstrate leadership and team management skills including the ability to work with multi-disciplinary team members.
- The ability to work as part of a team and lead by example when appropriate, Coaching and supporting individuals as required.
- Flexibility and willingness to adapt, positively contributing to the implementation of change.
Planning & Organising and Delivery of Results including Commitment to a Quality Service
- Evidence of effective planning and organising skills including awareness of resource management and importance of value for money.
- The ability to use computer technology effectively for the management and delivery of results.
- The ability to take responsibility and be accountable for the delivery of agreed objectives.
- A logical and pragmatic approach to workload, delivering the best possible results with yhe resources available.
- Demonstrate ability to manage deadlines and effectively handle multiple tasks.
- Awareness and appreciation of the service user.
- Ability to empathise with and treat service users, relatives and colleagues with dignity and respect.
- Evidence of setting high standards for self and the team.
- Evidence of proactively identifying areas for improvement and the development of practical solutions for their implementation. Evaluating Information, Problem Solving & Decision Making
- Evidence based knowledge in making decisions regarding client.
- The ability to gather and analyse information from relevant sources.
- Ability to make sound decisions.
- Initiative in the resolution of issues.
- A capacity to develop new ideas and put forward solutions to address problems.
Campaign Specific Selection Process Ranking/Shortlisting/Interview A ranking and or shortlisting exercise may be carried out on the basis of information supplied in your application form. The criteria for ranking and or shortlisting are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification. Therefore it is very important that you think about your experience in light of those requirements. Failure to include information regarding these requirements may result in you not being called forward to the next stage of the selection process. Those successful at the ranking stage of this process (where applied) will be placed on an order of merit and will be called to interview in ‘bands’ depending on the service needs of the organisation. Code of Practice The Health Service Executive will run this campaign in compliance with the Code of Practice prepared by the Commission for Public Service Appointments (CPSA). The Code of Practice sets out how the core principles of probity, merit, equity and fairness might be applied on a principle basis. The Code also specifies the responsibilities placed on candidates, facilities for feedback to applicants on matters relating to their application when requested, and outlines procedures in relation to requests for a review of the recruitment and selection process and review in relation to allegations of a breach of the Code of Practice. Additional information on the HSE’s review process is available in the document posted with each vacancy entitled “Code of Practice, Information for Candidates”. Codes of practice are published by the CPSA and are available on www.hse.ie/eng/staff/jobs in the document posted with each vacancy entitled “Code of Practice, Information for Candidates” or on www.cpsa.ie. Remuneration
The salary scales for this post are: (01/06/2024) €57,677 €59,085 €60,732 €62,384 €64,042 €65,522 €67,030 €68,497 €69,954 €72,461 €74,978 LSIs
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