Data Centre Services Manager

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Responsibilities

Join our team as a Data Centre Services Manager!

Are you a dynamic and results-driven professional with a passion for delivering exceptional customer service and operational excellence? We’re looking for a Data Centre Services Manager to join our team and act as the key link between our local VAD Operations team and the Control Tower (CT) team. You’ll play a critical role in ensuring smooth warehouse and delivery operations while exceeding customer expectations and maintaining high standards across the business.

• Location: Ballycoolin, Ireland
• Working Hours: Monday to Friday, 8:00 to 16:30

What will you be doing?

In this pivotal role, you will:

• Manage the performance of local warehouse and Data Centre operations to meet SLAs and KPIs.
• Collaborate with customers to resolve issues efficiently and ensure satisfaction.
• Conduct regular on-site visits to Data Centres to build strong relationships, oversee adherence to SOPs, and drive operational improvements.
• Provide timely, consistent feedback across all teams and deliver proactive issue resolution.
• Develop and implement Best Practice initiatives, leveraging insights from the wider business.
• Support business strategies and ensure operational excellence in line with company guidelines.
• Drive continuous improvement initiatives and monitor cost-efficiency opportunities.
• Guide and support local teams to achieve exceptional performance and service delivery.

Qualifications

About You

To succeed in this role, you’ll bring:

• Previous experience in a similar role managing warehouse and transport operations, ideally within a Cloud Logistics or 3PL environment.
• Multi-country experience (preferred).
• Expertise in transport, warehousing operations, and continuous improvement (CI). Green Belt certification or above is an advantage.
• A proactive and customer-focused mindset.
• Excellent communication and problem-solving skills.
• Ability to manage multiple stakeholders and build strong relationships.

What We Offer:

• Exciting career paths and development opportunities.
• 20 days of annual leave and a day off for your birthday.
• Pension scheme with up to 5% employer contributions.
• Private healthcare coverage.
• Education support. 
• Extensive well-being program.
• Online training.
• Bike-to-work scheme.

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