Customer Value Specialist (Base Manager)

Here at Three, we’ve done things differently since day one.We’re a big-hearted energetic bunch, striving for a better-connected life. The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. Magic happens when we power the connections that millions value, and you can feel it. When these things combine, phenomenal things happen. We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a super-charged and rich learning environment. We want you to become the best version of yourself.

Join us as a Customer Value Specialist (Base Manager)

The Customer Value Specialist is an important commercial role in the Customer Value Management (CVM) function that will play a key part in driving cross-functional collaboration across the wider commercial function to devise and deliver a range of initiatives to optimize our revenue and margin performance in Post Pay.

You will be responsible for analyzing data, devising initiatives to grow or save revenue and margin, and planning and overseeing the implementation of these value driven initiatives.

Together with the Senior Customer Value Manager, you will be responsible for actively managing the financial performance of your base, and for devising and delivering the initiatives to achieve this.

You will be part of a small team of subject matter experts with a focus to execute the customer value strategy.

Reporting to the Senior Customer Value Manager (CVM), the Post Pay Specialist will play an important role in driving outputs across workstreams including analytics and insights, impact measurement, content marketing and campaign operations.

What else it involves:

• Proactively analyses customer data & insights to identify gaps and opportunities to generate and save revenue & margin.
• Use channel insights and campaign analytics to plan programmes which deliver maximum value.
• You will gain experience with how propensity models can be used to ensure money is spent efficiently & effectively to deliver financial targets for the post pay base.
• You will be responsible, together with the Senior Customer Value Manager for the Post Pay segment of the base, and for delivering revenue and margin initiatives for this base.
• You will work on the CVM Roadmap for post pay together with the Customer Value Manager, and work collaboratively with your cross-functional colleagues to deliver the financial targets (base, revenue, margin) for the post pay segment.
• Play an important role in cross-functional teams to ensure CVM priorities are supported and successfully delivered. This will include developing briefs for your cross-functional partners, and proactively working with them to ensure the right offers are delivered to the right customers, in the right way to achieve the approved targets.
• Your partners will include Campaigns Team, Go-to-Market, Care, Reporting Finance, Sales and Marketing – and you need to work collaboratively with them to successfully deliver the initiatives you have devised into the marketplace.
• Accountable for the delivering performance tracking and performance insights.
• Closely collaborate with the wider CVM and Acquisition teams, providing visibility over main progresses, achievements, decisions to take, and roadblocks requiring escalation.
• Play as a team player to ensure to ensure your colleagues can deliver their targets too!
• Using insights to understand where there are commercial value opportunities in your segment.
• Work in an agile delivery model to ensure fast to market definition and delivery.
• Track and monitor performance against KPIs weekly, feeding into required forums.

The skills we are looking for:

• Can analyze data, and summaries & present it clearly and concisely to help generate strong discussion, and drive the right decisions.
• Commercial/proposition/segment specialist with good analytical skills and a good team player.
• Confident in interpreting data and working with commercial and analytical stakeholders.
• Strong problem solving skills, and the ability to think laterally to find workable solutions.
• Proactive, inquisitive approach, delves into numbers and reports to understand causesAbility to draw insights from data and to identify actions from these insights.

Benefits of Working at Three

• Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our office locations (3 days per week office based). Please see job description for the office location of this role.
• Competitive salary, annual performance bonus & pension contribution
• 25 days holidays plus 2.5 company days
• Annual Leave buy or sell (buy or sell up to 5 days AL each year)
• Healthcare Insurance through our flexible benefits programme
• Life assurance, phone & laptop, subsidized canteen
• Access to learning & development
• Free on-site parking

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