Customer Support Specialist

About us

Noovy is a fast growing technology company in the hospitality industry. We built an all-in-one cloud-based system which is used by hotels all over the world. We have offices in The Netherlands, Ireland and Israel.

Our team consists of the brightest minds in hospitality and technology who work day and night to give independent hotels an unfair advantage. With most of us having a hospitality background ourselves, we hope to become the most loved technology partner for hotels around the world.

The position

• Man the phones and digital customer support tools like a pro, answering all questions big and small, as quickly as humanly possible.
• Become a walking Encyclopedia about Noovy, so you can answer customer questions in an instant.
• Transform upset customers into happy ones, through a magic mix of empathy, honesty, and generosity, and escalating upwards when you need help to make it happen.
• Keep our online knowledge base updated with all the latest questions and answers.
• Be our customers’ biggest advocate internally, constantly pushing us to be better.

We use both individual and team targets. Teamwork is important at Noovy and we encourage knowledge sharing within the team.

What we are looking for

• One to three years experience in some kind of customer-facing role. Bonus points if you have hospitality experience.
• Buckets of confidence using digital tools.
• A can-do, give-me-a-problem-and-I’ll-solve-it spirit.
• The patience of a saint and the organization of an astronaut.
• You can work individually but you also like cooperating with your team.
• With your proactive and positive attitude, you will bring even more energy into our team.
• You are fluent in English and one other language.

What we offer

• A place where you can learn a lot and have your own responsibilities.
• A versatile position within a growing company, where you determine progress together with the team.
• A competitive salary.
• Development and any job related courses.
• An informal work culture.