Customer Support Agent - Customs

JOB DESCRIPTION

Position: Customer Support Agent - Customs

Reporting To: Customs Team Leader

Job Summary: To provide customs clearance support to customers ensuring compliance with Revenue, HMRC and Company requirements.

Key Responsibilities

• Customs Clearance

- Import and export customs entries

- Custom duty calculations

- Creating and discharging T1 documents

- Liaising with customer on all aspects of the customs clearance process to include entry, duty calculation, duty and fee payment, custom query resolution and final clearance confirmation

- Ensuring a complete record, including notes, is saved on the system for each clearance

- Complying fully with Revenue, HMRC and Company requirements in the execution of all clearances

• Other

- Any other reasonable management requests within or outside department

Personal Attributes:

• Customer focus
• Team player
• Attention to detail, perform tasks to completion

Experience:

• 1-2 years administrative experience in a Customer Support / Customs/Administration / Finance department, ideally in a commercial market
• A demonstrable track record of achievement in administration

Knowledge:

• PC literacy, MS Outlook, Excel and Word

Education:

• Leaving Certificate or equivalent
• Appropriate business qualification desirable but not essential

*The above details are intended to give an outline of what is involved in this position, the information supplied is not exhaustive and is subject to amendment.

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