Customer Success Specialist

Who we are

Used by small businesses in over 80 countries, OnePageCRM is the first (and only) action-focused CRM in the world. We’re on a mission to help small businesses shift the focus from simply storing data to proactively using it to grow sales. In 2025, Forbes Advisor named OnePageCRM one of the best simple CRMs in the world.

What we offer

• Professional development and a strong learning culture
• 4-day week in June (after probation)
• Hybrid work policies (after probation, for Galway-based employees)
• Team of A-players (a highly skilled, motivated team)
• Regular team-building activities (in-person and virtual)
• Strong emphasis on work-life balance

Who we are looking for

As our product rapidly develops, we are looking for a Customer Success Specialist. You’ll work closely with our Customer Support team and will play a pivotal role in driving customer onboarding, retention, and business expansion.

In OnePageCRM, you’ll work on four main projects:

(1) Customer onboarding and activation 

• Guide new trial users through onboarding (from the first engagement to subscription).
• Identify and prioritize engagement with high-potential new accounts.
• Monitor onboarding metrics to flag friction points to the Product Team.

(2) Customer engagement and retention

• Organize check-ins with key accounts to build relationships and deepen product use.
• Use analytics to detect dips in usage and intervene early to improve retention.
• Identify upselling opportunities with existing customers.

(3) Customer education

• Become a product and industry expert to deliver high-quality demos and clearly communicate OnePageCRM’s value.
• Run user surveys to collect feedback and identify educational gaps.
• Refine customer communication (emails, Academy, Help Site documentation).

(4) Internal coordination

• Collaborate with Zapier/Make.com experts to streamline customer workflows.
• Partner with the support team to solve user issues efficiently.
• Manage the Help Site structure and delegate writing/editing new help materials.

About you

• Proven experience in customer success, preferably in a technical or SaaS Company (3+ years).
• Familiarity with customer support processes and CRM tools.
• Proven track record in developing and executing customer retention strategies to minimize churn and enhance overall satisfaction.
• Ability to empathize with customers, listen and understand their needs, and tailor solutions to address their unique challenges.
• A positive and proactive attitude to inspire confidence and trust in customers.
• Goal-oriented with a focus on meeting and exceeding metrics and objectives.
• A hunter mentality and an ability to proactively identify and pursue new opportunities with focus and determination.
• Exceptional verbal and written communication skills to effectively interact with clients and internal teams (English).
• Bachelor’s degree in business, communications, or a related field (preferable).

Hiring process

Application shortlisting

Interview

Assessment

Final chat with a member of the Leadership team

Decision

OnePageCRM is an equal-opportunity employer. If your CV may not align perfectly with the role but you believe you could be a strong match, we’d like to hear from you. At OnePageCRM, we value talent and potential, carefully reviewing each application we receive.