Customer Success Manager

Ok, so here’s the skinny on us:PepTalk is all about keeping people safe, engaged, and thriving on the job. We’re an industry-leading SaaS platform revolutionizing psychological health and safety in the construction world. With tighter deadlines, high-stakes projects, and the need for top-tier safety, we’re here to help project teams stay sharp and motivated. Through real-time data insights and action-packed interventions, PepTalk empowers teams to tackle psychological risks, enhance safety, and power up their project performance.

The world of work is shifting fast, and construction sites are right at the heart of this evolution. As we grow, we’re on the lookout for someone excited to jump on board, drive impactful changes, and bring our customer success experience to a new level. Ready to roll with us? Let’s make a lasting impact together!

Here’s the skinny on the team and role:
Our Customer Success team? Total rockstars. They’re the behind-the-scenes champions making sure every PepTalk client gets the tools, insights, and support they need to create safer, more engaged worksites. In this role, you’ll manage your own roster of clients, guiding them on their journey with PepTalk to elevate job site safety and culture. We’re growing quickly, which means every day is different and there are big opportunities to shape our offering.

You’ll be driving strategic projects across the company, using a change-management mindset to make sure each client hits their goals and unlocks the full value of PepTalk. Sound like your kind of challenge? Let’s make some noise together!

What does the role call for?

This role calls for someone who is results and outcome oriented, with a demonstrated empathy and understanding of business goals and client needs. You have a genuine passion for making the work environment a better place. Your approach to relationship building inspires trust and confidence in your clients.

You crave an opportunity to innovate, offer better ways of working and bring your knowledge, experience or enthusiasm to bear in the start-up environment. You will have an ability to prioritise workloads, manage schedules and collaborate with other teams (like our program, technology, marketing and sales team). You’re comfortable travelling, presenting and advising at c-suite level and enjoy hosting client events. You make good decisions and exercise your judgement in situations that are not clear cut. Most of all, the idea of taking on a role you know you would excel at AND in a start-up environment, keeps you up at night (em, mostly with excitement, not fear!).

Qualifications:

• 2+ years’ experience in a customer success management role
• 3+ years in a relevant discipline such as account management, client service, sales, human resources, learning and development, change management, or project management
• Practised at learning new technology
• You will likely hold a third level degree alongside your experience
• You will hold a full drivers licence
• Experience in the Construction Industry would be beneficial

So what does it involve?

• Managing a portfolio of clients on their PepTalk journey, through onboarding, change management training, program delivery, stakeholder engagement, events and reporting etc
• Responsible for Key Performance Indicators and business case analysis and reporting
• Developing and nurturing relationships with key client contacts, influencers, and C-Suite sponsors
• Helping to shape and progress client strategy and sharing feedback across the business
• Working alongside your clients to embed and develop a culture of employee engagement in the organisation
• Collaborating with internal teams to tailor a program that suits your clients’ needs
• Travel to client sites as required
• Pitching in with the rest of the team for our big client events and global launches!

Anything else …?

I guess just to say ‘we are open’; open to whatever your background or status is. We don’t care how young, old or middley you are. We just want to do great work and be surrounded by great people. So if you are human (or at least mostly human) that works for us.

This role could involve working with our US and European customers so if a different time zone or location suits your lifestyle we are all for it.

A bit about what matters to us at PepTalk:

• We want good stuff for people, for our customers, their families and friends. We believe in the power of people and community. Great stuff happens in business, at home, in life when we are at our very best, mentally, physically and emotionally.
• We believe change = possible + accessible.
• We like a bit of craic! Work should be challenging but it shouldn't be a drag, and we aim to have fun as we go.
• We tell it like it is. In our team meetings, to ourselves and to our customers. We are credible because we are straight-talking and we care enough to be honest.
• We love to inspire and be inspired.
• We love a good conversation, things are best when they are two-way. We are not B2B or B2C, we are H2H (Human to Human). We debate, ferociously. That’s where some of the best decisions come from.

The mothership has landed?

• Sounds like this is right up your alley, well get applying stat!
• Use Rezoomo to apply with a CV and cover letter anything else that should be included? you can add relevant questions in rezoomo - like do you need a work permit to work in Ireland, Salary expectations etc.].
• Don’t just send the same cover letter to every job. Think about it, research us, consider your fit and what you may gain from this experience. Consider the gaps you may hit (there will be some) so you’re aware of what they might be, and most importantly tell us about you.

The perks

• A competitive salary
• Benifits
• Wellness Days every Friday before a bank holiday (Told you we're sound)
• Remote working options and a flexible environment that promotes wellness and work life balance
• Unlimited vacation.
• An exciting and versatile job with career development opportunities and progression.
• The opportunity to work with a talented and diverse team in an inclusive work environment.
• A learning culture where continued learning & development is supported and encouraged.

To apply, we will need :

· A CV

· A letter, please don’t send a ‘Dear Sir/Madam’ application letter, write from a person to a person, real talk

· To make us want you like a first non-alcoholic drink on a Friday