Customer Success Executive

Summary

Karo.ie is looking for a Customer Success Executive (Healthcare) to join their expanding team in Dublin, which is Ireland's only online marketplace for healthcare staff! This person will play a crucial role by being responsible for Karo’s staff which is inclusive of training, work placement, admin of visas, contracts and qualifications, all of which will contribute to the overall success of Karo.ie

Responsibilities

● Support our nurses, social care workers, and Health Care Assistants with any rostering or general queries

● Staff management, oversee the well-being and needs of the staff, provide support as needed

● Onboarding, train individuals on the app

● Shift Placement, both assisting workers in using the worker app & also helping to match staff with shifts suitable to their experience

● Collaborate closely with the Sales Development Representatives team and collaborate with healthcare facilities

● Compliance management, handle compliance matters, including visas, ensure caregivers adhere to work-hour regulations

● Technical support, offer assistance for tech-related issues

● Address and resolve payroll-related inquiries

Requirements

● Strong communication skills, proficient in verbal and written communication

● Highly organized, demonstrates excellent organizational capabilities and efficient in managing tasks and resources

● Team collaboration & ability to work in a fast paced environment

● Highly skilled in prioritizing tasks effectively

● Demonstrates strong time management

Why work with us

● Remote role

● Excellent environment

Job Types: Full-time, Permanent

Pay: €30,000.00-€35,000.00 per year

Additional pay:

Bonus pay

Performance bonus

Quarterly bonus

Schedule:

Monday to Friday