Customer Services Administrator

At Enva we are committed to Recycling and Resource Recovery; it forms the basis of our business strategy and our values. We recover waste products to provide either a second life, such as the production of energy or, in many cases, full closed-loop recycling solutions. We also provide a complete portfolio of water and waste-water services. Our dedication to developing new and innovative products and solutions and extending the lifecycle of the world's resources is driving our business forward, saving energy and saving resources.

The Successful candidate will play a key role in ensuring we deal with all our customers in a professional, polite, and timely manner via inbound phone calls and emails. The successful candidate will have excellent communication skills and be a team player.

Key Responsibilities

Customer Service:

To be a point of contact for our inbound customer calls & dedicated Customer Service email address forwarding queries on to relevant department if not suitable for our division; liaising with Customer Service Supervisor on anything you are unsure of

To deal with order entry, reporting and invoicing needs for customers, some of whom would be on specific deadlines.

Entering and updating the requested calls accurately on the system for dispatch

Sourcing new sales opportunities through the inbound calls for any services/products the customer does not currently have with Enva and acting on these accordingly.

Build a knowledge of ADR and waste solutions for our customers.

Route qualified opportunities to the appropriate sales executives for further development and closure

Logistics

Work alongside Logistics Co Ordinators on a daily basis; assisting with routing, Logistics paperwork, dealing with drivers and liaising with customers if required.

Leave cover for Logistics Co Ordinators when they are out of the office.

When covering for leave for the Logistics CoOrdinator, this person will be solely responsible for Logistics.

Responsible for the most cost efficient and effective routing of any relevant customer orders that have been placed by the Customer Service Administrators, optimising the capacity available.

Responsible for ensuring all paperwork to go with each driver is correct and meets the necessary requirements.

Analysing works carried out from the previous day to determine results.

These duties are not limited to the above and can be amended to suit the changing needs of our Customer Service Team and our business.

Skills, Knowledge and Expertise

3rd level qualification in a Business/ related discipline would be a distinct advantage.

3-5 years’ experience in a similar role.

Computer literate with very strong working knowledge of MS Word, Excel and Outlook and CRM databases

Relevant experience in a customer service/ sales support role is essential.

Excellent telephone manner, communication, and interpersonal skills

Ability to work on own initiative and as part of a wider team.

Why Work for Enva?

Enva is committed to providing more than just jobs, we want to grow our business by offering career paths that match the aspirations of the talent that is increasingly aware of the need to protect the planet we all share. For the right candidates, the possibilities are truly endless and we will offer all the support, training and benefits you need to help you realise your true potential.

Examples of Company Benefits:

A competitive salary in a growing company committed to our people.

A competitive holiday allowance.

Company pension scheme.

Enhanced family friendly policies.

Employee Assistance Program

Lifestyle & Leisure Discounts: Discounts for gym, leisure, cinema, shopping and many more…

Employee Life Insurance.

Bike2Work scheme.

Free on-site parking.

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