Customer Services Admin

Key Responsibilities:

Handle a high volume of inbound calls with professionalism and efficiency.

Identify customer needs, resolve complaints, and provide solutions.

Ensure communication is in line with company best practices, policies, and procedures.

Maintain ownership of calls through the full lifecycle of the customer’s request.

Communicate effectively via email with customers.

Meet daily, weekly, and monthly activity targets.

Foster good working relationships with colleagues for efficient service delivery.

Ensure all information is processed to agreed standards and report any customer complaints to the manager.

The Ideal Candidate Will Have:

1-2 years of experience in a similar customer service role.

Experience in the Customer Service/Waste Industry (advantageous).

Proficiency in Microsoft Office, with a strong knowledge of IT systems.

Flexibility to work across various areas within the company.

Eligibility to work in Ireland.

Proficiency in the English language.

Why Join Us?

At Bord na Móna, we offer a supportive and inclusive work environment, with opportunities for career growth and development.

Bord na Móna is an equal opportunities employer.