Customer Service Teammate

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

Buyer Experience Teammate 

We are passionate about creating experiences our customers love! Our Buyer Experience team is part of the Global Customer Experience Department. In this role you will be supporting customers who buy & sell on the eBay platform.

This is a phone based role that will include evening and weekend work.For this role you need to be located in the Republic of Ireland.

You will need to have a fibre connection for the internet in order to work remotely.

The start date for this position is November 11th 2024.We provide 6 weeks of virtual training and require full attendance for the training period. Please note that no holidays can be taken during this time to provide optimum training & upskilling.

What you will accomplish:

• Our Buyer Experience teammates will support eBay Buyers with a seamless end to end buying experience whilst also providing support to our sellers when problems arise with items they have sold. 

• Act as mediator between buyers and sellers, using step-based resolutions, that are not conclusive on every call

• Supporting our members in finding answers to their buying, selling, and account related questions. 

• Review appeals where sellers or buyers are appealing eBay case decisions, or feedback. 

• Make and deliver decisions that may negatively impact one party. These decisions can have financial impact to the customer or eBay

• Build trust, educate, and create great experiences despite delivering difficult messages

• Take appropriate action to ensure eBay is a safe and compliant trading platform for our community

• Excel at learning through our training programs and self-learning to keep growing your skills & knowledge

• Adhere to your daily schedule, tasks and goals, supported by your team leader and coach

What you will bring:

• You have at least 2 years customer service experience in either a virtual or face to face environment

• In order to be considered for this role, candidates will need to be located in Carlow, Cavan, Clare, Cork, Donegal, Dublin, Galway, Kerry, Kildare, Kilkenny, Laois, Leitrim, Limerick, Longford, Louth, Mayo, Meath, Monaghan, Offaly, Roscommon, Sligo, Tipperary, Waterford, Westmeath, Wexford or Wicklow

• A successful candidate would have the ability to deal with conflict, and guide parties through the steps towards resolution

• You are assertive, with the ability to say “No” and deliver a difficult message with confidence

• You have a strong ability to evaluate cases from a business perspective

• You are an excellent communicator, with high level of compassion and emotional intelligence

• You are Self-aware, understanding voice tone control and its impact on how customers feel, can adapt to different customers & cultures

• Resiliency will be key to this role as will the ability to handle stress and be productive under pressure

• You are a learner, always growing and open to feedback

• You enjoy taking ownership and control, and driving resolution

• You are Driven and motivated to achieve targets and meet your metrics

• You are Motivated and disciplined while working from home

• Candidates must have Strong PC skills, can operate Windows and troubleshoot a PC, tablet or mobile phone

• You are able to adapt to a multitude of different customer profiles and experiences

Benefits:

• Basic Salary of €36,400

• Quarterly Bonus Plan

• 25 days Paid Holidays

• Educational Assistance

• Healthcare Plan

• Pension Plan

• Paid Parental Leave

• 4 weeks paid sabbatical every 5 years