Customer Service & Sales Representative

Job Purpose/Role

As a trusted insurance partner to over 700,00 customer across Ireland, Allianz plc In Ireland, Allianz plc has built a local and global brand based on trust, integrity and outstanding customer service for over one hundred years. Our team of over 700 employees work with great care and diligence to support our customers, and delivering fantastic customer experiences to our personal lines customers is the role of our team in Allianz Direct,

As a Customer Sales and Service Representative you will offer market leading products to our customers, achieving sales, retention and quality targets by providing the trusted service on which Allianz has built its reputation.

Why Join us?

Our contact centre team, based in Elm Park, Dublin 4, uphold a hybrid working model for all employees post-training period. Working closely with your colleagues in a fun, challenging and dynamic team, you will receive extensive introduction to insurance training, consistent development to hone your skills and ongoing performance coaching to support your success. Good performance is rewarded at Allianz so if you are ambitious and motivated to succeed we would love to hear from you.

We also offer:

• Competitive remuneration package
• Comprehensive Benefits
• Hybrid/Flexible Way of Working *Post training period
• Opportunity to gain relevant insurance qualification
• Career Development Opportunities

Key Responsibilities

• Quote and convert new business opportunities
• Explore and convert cross sell and multi cover opportunities
• Achieve sales, service and customer satisfaction metrics as agreed with your manager
• Process policy adjustments as requested by our customers
• Consistently demonstrate our People Attributes of customer and market excellence, collaborative leadership, trust and entrepreneurship
• Continually improve quality and efficiency within the Team
• Adhere to company quality and underwriting standard
• Comply with the Financial Regulator’s Minimum Competency Code, Consumer Protection Code and any other relevant regulations

Key Requirements/Skills/Experience

Essential Criteria

• A third level degree or leaving certificate OR a minimum of 2 years’ experience working in a sales or customer service environment

Desirable Criteria

• 6 – 12 months experience in an insurance/financial services environment
• Knowledge and understanding of general insurance
• Completed an APA, CIP or a relevant insurance qualification to meet minimum competency requirements