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Customer Service & Sales Advisor

AvivaGalwayPermanent

Our busy Contact Centre Office in our Galway office are looking for confident and engaging Customer Service & Sales Advisors to join our team 

We are looking for highly motivated, resilient individuals. Those who are willing to understand the individual needs of our customers, with an ability to get to the real reason for the call and help us deliver excellent service to every customer.

You will receive 4 weeks initial training to learn about our products and our customers as well as ongoing and continued support, with regular 1-2-1s with management to encourage your growth and development in the role.

  • As Customer Service & Sales Advisor, you will:
    • Handle a variety of inbound calls regarding Motor & Home queries while following a script

    • Build rapport with each customer by understanding their needs

    • Take ownership and resolve each situation to the customer’s satisfaction.

    • Make follow up calls to customers and connect with internal departments

    • Deal with customer complaints and log appropriately

    • Ensure all systems and regulatory procedures are compliantly followed

    • Protect our customers and Aviva by asking appropriate questions and escalating when appropriate

    Skills & Experienced Required

    • Experience of working in a customer service environment (face to face or telephone) with an excellent telephone manner

    • Strong communication skills, both written and verbal

    • Ability to multi-task

    • Ability to handle challenging conversations

    • Positive attitude and strong desire to meet customer’s needs

    • Good attention to detail

    • Flexible approach towards change

    • A desire to develop and progress within the role and company

    • Experience within the insurance industry would be advantageous

    • An APA or CIP qualification would be a bonus!

    What will you get for this role?

    • Competitive salary depending on skills, experience, and qualifications

    • Generous defined contribution pension scheme

    • Annual performance related bonus and pay review

    • Holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days

    • Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family. (Some exclusions apply)

    • Excellent range of flexible benefits to include a matching share save scheme

    This role is within the scope of the Central Bank of Ireland's Minimum Competency Code.

    One of Aviva’s core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies.

    Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

    We prefer all applications to be submitted online, thank you.

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