Customer Service Representative

Responsibilities:

Complete all the tasks efficiently and to a high standard to ensure the Customer Service Function runs smoothly.

Key Attributes

• Ability to multitask with strong attention to detail.

• Excellent verbal, written and interpersonal communication skills.

• Ability to work well under pressure and deliver to tight deadlines.

• Team player who will work with others to achieve company goals.

• Be self-motivated.

• Excellent organisational, planning and administrative skills.

• Excellent PC skills.

Key Tasks and Duties

• Work within the ethos and standards of the company.

• Handle inbound calls and e-mails into the Customer Service Department and respond with a high level of professionalism.

• Issue all Order Fulfillment processes for all markets served by the Customer Service Department.

• Complete final checking processes when creating customer orders & invoices.

• Manage Proof of Deliveries & deal with customer returns and complaints

• Provide a high level of administrative support to the Customer Service Department.

• Work with internal customers to ensure highest standard of service to our customer base.

• Complete training in all aspects of the Customer Service Department to provide support as and when required to other departments.

• Maintain up to date training within the department to support other functions as and when required.

• Participation in 1:1 development and team meetings.

• Producing daily and end-of-month reports where required.

• Question and query anomalies and use initiative to improve the process and workflow.

• Train on any company software deemed applicable for the role.

• Maintain efficient office administration procedures.

• Undertake any other tasks appropriate to the position, as requested by management.

• Flexible working hours are required for this role to meet company needs.