Customer Service Representative

Location: Santry, Dublin

Mon-Fri 9:00-17:30

Are you an experienced customer service professional with a passion for logistics and freight operations? We are looking for a Customer Service Representative to join our Road Freight Team in Dublin. This is an exciting opportunity to manage the end-to-end shipping process while delivering exceptional service to our clients.

What will you be doing?

• Oversee shipments from booking to financial settlement, managing both import and export operations.
• Handle international shipping logistics, working with customs agents, carriers, and suppliers.
• Coordinate transportation arrangements and negotiate rates with freight companies.
• Provide expert customer service, understanding client needs and ensuring smooth shipping processes.
• Build strong client relationships to drive satisfaction and repeat business.
• Monitor shipments, track performance, and resolve issues such as delays or damaged goods.
• Ensure compliance with customs, regulatory standards, and company policies.
• Maintain accurate records and manage shipping documentation for customs clearance.
• Identify opportunities for service improvements and cost efficiencies.
• Assist with quotations, tender requests, and financial reconciliations.

Qualifications

About You

• Previous experience in customer service, freight, transport, or logistics.
• Strong knowledge of customs procedures and regulations.
• Proficiency in MS Office and IT systems.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple tasks and deadlines.
• A proactive mindset and ability to adapt to change.

What we offer

• Pension scheme (up to 5% employer contributions)
• Career paths and development opportunities 
• 20 days holiday plus public holidays (rising up to max 25) + day off for your birthday.
• One day paid volunteering per year.
• Private Healthcare
• Bike to work scheme
• Extensive fitness and well-being programme

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