Customer Service Representative

Position: Customer Service Representative

Location: Dublin, Ireland/Hybrid

A Bit About Us:At acre, we're not just creating security solutions; we're crafting peace of mind. Since our inception in 2012, we've been at the forefront of innovation in access control, visitor management, and intrusion software. Join us in our mission to provide top-notch security solutions globally.

Role Summary:

We are looking for an amazing Customer Service Representative to join our dynamic Customer Service Team. In this role, you will process project orders, focusing on the Visitor Management portfolio. As a member of the Customer Service (CS) team, you will work closely with the Sales, Supply Chain and Project Management teams to support the CS team in fulfilling their core responsibilities, serve as a backup within the global acre CS team, contribute to global tasks where applicable, and participate in optimization and innovation projects that impact the global CS teams.

What You’ll Do:

In addition to the above, you’ll focus on the following:

• Receive and verify customer orders, ensuring accuracy with quoted prices and master data (e.g., Customer/Product Master data).
• Input customer information, order details and contracts into the ERP system while considering the project structure and billing terms.
• Communicate with customers/Sales to resolve issues such as shipping, billing, or payment changes.
• Update orders and maintain accurate records throughout the project lifecycle, ensuring coordination with Project Managers and the use of tools like Google Sheets, MS Excel, MS Teams or Salesforce.
• Document and update the CRM (Salesforce) as needed, while managing a shared mailbox for inquiries.
• Follow up with customers/Sales to ensure satisfaction, addressing any concerns and supporting day-to-day business.

What You'll Need to be Successful:

• Strong business acumen, professionalism, and ability to work within diverse, multicultural environments.
• Proficient in ERP (SAP) with effective use aligned to defined processes; knowledge of NetSuite (future ERP) is a plus.
• Excellent command of Business English for professional communication with international customers and colleagues.
• Proven skills in data analysis, Excel spreadsheet management, and project handling.
• Organized, self-motivated, and skilled in planning and teamwork, with the ability to build strong relationships at all levels.
• Familiar with European business practices, governance standards, and cultural sensitivity in managing stakeholder relationships.
• Prior experience in a project-based business is preferred.

What You’ll Get From Us:

We strive to do more than just match your ambitions. Whatever role you’re looking for, you’ll have access to a range of exciting opportunities when you join acre:

• Break the mold--Contribute to ground-breaking solutions that redefine our industry. Join a team of disruptors that push boundaries and challenge the status quo.
• Collaborate with the best--Work alongside a diverse and talented group of industry experts, engineers, and visionaries. Together, we’ll inspire you to new heights.
• Make an impact--Help us create a safer world for everyone. Contribute to pioneering security initiatives and technologies that make a real difference to the people we serve.
• Grow and evolve--Access a range of learning opportunities. From training programs and mentorship initiatives to industry conferences, you’ll have everything you need to advance your career.
• Join a supportive community--Thrive in a supportive and inclusive culture that encourages collaboration, champions initiative, embraces new perspectives, and gives everyone a voice.
• Get recognized for your work--We offer competitive compensation packages, performance-based incentives, and a range of benefits that reward you for your dedication.

Joining acre isn't just a job; it's an invitation to a dynamic, forward-thinking community. Come join us if you're ready for a company that values innovation, customer-centricity, resilience, and unity – a place where your skills meet limitless possibilities.