Customer Service Agent

The Company

EZ Living Furniture was founded in Galway in 1998. We are a family run Irish retailer operating nationwide, as well as a full online shopping experience offering delivery throughout Ireland. We are the largest independent Furniture Retailer in Ireland employing over 350 people.

We are delighted to announce that we are looking for Customer Service Agents to join our Customer Service team based in Galway city. The customer service agent position is a highly customer focused support role. You must be a problem solver and willing to go beyond the call of duty to assist our existing and new customers. You must be resourceful in assisting them through all available support mediums – Phone & Email.

The Person

•  Friendly personality and professional phone manner.
• Excellent communication and interpersonal skills.
• Ability to prioritise your time to complete tasks as efficiently as possible.
• Good general computer skills – training will be provided on our IT system.
• Reliability and commitment
• Extremely organised with great attention to detail is an essential part of this position

Responsibilities

• Ensuring that EZ Living Furniture customers are provided with a high quality telephone service at first point of contact, dealing effectively with requests, answering queries, taking responsibility for processing each issue through to a satisfactory conclusion.
• Establish positive relationships with all internal and external colleagues and customers to ensure delivery of Customer Service excellence.
• Identify and escalate priority issues and provide follow up support where necessary.
• Process repair requests, service issues and any appropriate after sales follow up action and liaise with customers and stores accordingly.
• Working closely with your team in supporting each other in all aspects of the job.

Skills and Qualifications

• Previous Customer Service experience in any area is an advantage, but not essential as full training will be provided.
• Listening skills.
• Excellent problem-solving abilities and strong communication skills.
• Flexibility & ability to use one's initiative.
• Comfortable working with computers.
• Strong team spirit with passion and drive to help users and deliver the best in customer service.
• Fluency in written and spoken English.

WHY JOIN US: Look us up on Glassdoor- rated 4.6/5

Benefits

• Up to 23 days holiday per year
• Fun, fast paced & high energy work environment
• Culture of developing and promoting from within the company
• Our Generous staff discounts
• Our pension scheme
• Our Bonus Scheme
• Our Educational Support Scheme
• Our Discounted corporate rate health care
• Our free Employee Assistance Programme
• Our wellbeing initiatives like our Bike to work scheme
• Free Flu vaccination
• Career Development Opportunities
• Continuous professional development with dedicated training resources

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