Customer Service Agent
Role Summary:
Joining a team of 7 Customer Service Representatives and a Team Lead. The customer service agent is a ‘people Person’ and provides a professional and customer-focused skill set. The customer service agent helps our customers by providing information on our products and service, answer questions, and managing complaints.
Customer Service Representative Responsibilities:
· Maintaining a positive, empathetic, and professional attitude toward customers.
· Responding promptly to customer inquiries.
· Handling a high volume of calls
· Communicating with customers via on the phone, email, live chat, or face-to-face.
· Acknowledging and resolving customer concerns.
· Communicating and coordinating with colleagues, as necessary.
· Providing feedback on the efficiency of the customer service process.
· Ensure customer satisfaction and provide professional customer support.
Skills and Experience required:
· Gained at least one years’ relevant experience preferably in a customer service environment.
· Have good communication skills with an excellent telephone manner.
· Have demonstrated a good working knowledge of Excel and Word.
· Organised, diplomatic and a good team player.
· A proven ability to work to targets and timelines.
Terms:
· Salary: €27,500
· Hours: 37 hours per week – 9:00am to 5:30 p.m. Mon-Thurs; 9:00 a.m. to 5.00 p.m. Fri
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