Customer Service Advisor

Are you looking for a new challenge and are passionate about delivering excellent customer service?

Do you have great attention to detail?

Would you enjoy being part of a supportive team with a caring counts culture?

Is a flexible work/life balance important to you?

Would long-term career growth in an IBUK recognised '2024 Top UK Insurance Employer' spark your interest?

This is a fantastic opportunity to join a global business in a fun, inclusive team. Full training will be provided so experience in this field is not essential.

We`re looking for dedicated and passionate, customer focussed colleagues to join our 24/7, 365 days a year telephone-based team with variable rota shift patterns between 7.00am and midnight.

Some of the perks of working at Sedgwick:

• Remote working and hybrid opportunities available

• Supportive and friendly team to help you develop in the role

• Excellent career opportunities

Typical day in the life as a Customer Service Advisor:

• Handling inbound calls from customers for a variety of queries

• Dealing with multiple clients to deliver the best service we can offer

• Working with suppliers and parts

• Providing excellent customer service at all times

What are we looking for?

• Excellent communication skills, both written and verbal

• Ability to work in a fast-paced environment

• Computer literature – you’ll be using a variety of in-house databases!

• Enthusiasm and a genuine desire to learn

• A can-do attitude

What can we give you in return?

• Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home

• Competitive salary depending on skills, experience and qualifications

• Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home

• Pension Scheme

• Holiday allowance of 25 days plus bank holidays

• Discounts on various products and services

• Employee assistance programme for employee wellbeing

• Life assurance

As a global business, we are always interested in hearing from candidates with bi-lingual/multilingual skills.

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.