Customer Service Advisor

Salary - €27,000 with up to €6,000 OTE per annum

Location – Galway Financial Services Centre, Moneenageisha Road

Working Hours - Monday - Friday, 08:30-17:00

The role

The role requires someone who can deal with a wide range of DCI fuel card customer queries received by telephone and email in a constantly busy office environment. It also involves providing sales support to DCI Account Managers.

If you are coming from a Customer Service background looking to join a successful company which offers progression and opportunity, look no further!  

What will you be doing as Customer Service Advisor? 

• Resolve customer queries via email and inbound & outbound calls.
• Develop excellent relationships with existing clients and establish their requirements.
• Identify and assess customer needs to achieve satisfaction by problem solving.
• Influence and encourage inactive customers to become active.
• Promote self-service and other value-added service products working to set targets (no cold calling).
• Ensure all information is up to date and accurate.

What experience do you need?

• Excellent communications skills; demonstrating confidence and attention to detail.
• Motivated and ambitious to hit and exceed targets.
• Applicants must be computer literate and familiar with standard MS Office applications (MS Word, Excel, PowerPoint, Outlook).
• An ideal candidate will have at least 3 years experience in Customer facing customer service role or call centre environment 

Heard of us?

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs. 

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

What can you expect of us?

• A friendly culture that mirrors our proposition to our customers. 
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one. 
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
• 25 days annual leave with additional bank holidays 
• Health care after a successful probation