Customer Service Advisor

We’re excited to offer both in-office and hybrid roles at our Malin Head and Buncrana locations. If you're looking for a role where you can make a difference and grow in the customer service field, we’d love to hear from you!

About the Role

As a Customer Service Advisor (CSA) with us, you’ll be the friendly voice helping customers with their insurance questions and providing them with top-notch service. Your goal will be to ensure customers feel supported and have their issues resolved efficiently. While the role does involve some product knowledge, don’t worry – full training is provided!

What You’ll Be Doing

• Provide excellent service to customers, addressing inquiries and concerns with care and professionalism.
• Assist customers in resolving product and service issues by clearly understanding their needs and offering suitable solutions.
• Follow up when needed to ensure customer issues are fully resolved.
• Proactively assess customer needs and provide helpful solutions.
• Be a positive and supportive team player, helping the team achieve shared goals.
• Maintain compliance with all regulations and follow company procedures.
• Contribute to the training and support of new team members.
• Keep up-to-date with necessary certifications and industry knowledge (we’ll support you with this!).
• Accurately update customer records in our systems.
• Follow best practices for data protection and privacy.
• Help with other tasks as needed.

What We’re Looking For

• At least an A-level or Leaving Cert (or equivalent) with passes in English and Maths.
• A solid ability to learn and absorb new information, especially around insurance products and regulations.
• Comfortable working with systems and technology.
• A team player with great communication skills – both spoken and written.
• Self-motivated, flexible, and able to manage tasks and deadlines independently.
• Excellent organizational and interpersonal skills.

Nice to Have (but not essential!)

• Some knowledge of insurance regulations (we’ll train you!).
• Previous customer service experience.
• Any insurance qualifications (like APA or CIP) or a degree would be a bonus.

What We Offer

• A clear pathway to earning insurance qualifications and career development.
• Paid holidays – 20 days to enjoy!
• Opportunities for bonuses, overtime, and incentives.
• Discounts on insurance products.
• Employee referral schemes – bring your friends!
• Social events and a fun work culture.
• A supportive environment where we help each other grow.

Additional Requirements

• A secure internet and mobile connection for remote work (if applicable).