Customer Service Advisor
The Dublin office address is: Carysfort Avenue, Blackrock, co. Dublin A94 R891
Salary: €29,500 pa
Employee Benefits include:
· All training provided is fully paid and will take place on site in Blackrock, co. Dublin
· Permanent 37.5hr per week contracts
· We offer a structured Induction programme where you will learn about our products and our customers
· Pay Pathways - performance-based increase in salary after 1 year and 2 years service
· Premium Pay on Weekends and Bank Holidays
· Additional Annual Leave for Tenured Employees
· High energy and dynamic work environment
· Supporting upskilling and/or education in preparation for career development though our Abtran Academy
· Scheduled protected weekly Learning and Development time
· Culture for promoting from within
· Wellbeing programme focused on our people's health and wellness
· Health Insurance Discount Programme
· Employee Assistance Programme
· Pension Scheme
· Employee Discounts in local businesses
· Life Cover
· Refer a Friend Bonus Scheme
· Cycle to Work Scheme
· Leap Card Tax Saver
· Maternity Pay & Paternity Pay
· Paid Statutory Sick leave
Let us tell you more about this great opportunity:Based in our Dublin, you will be working for Abtran on behalf of our partner, as a Customer Service Agent.As frontline staff, you will be the first point of contact providing support for a leading brand, delivering a first-class customer experience.We offer the opportunity to work in a positive, supportive, and competitive environment. This could be the start of a promising and rewarding career with plenty of opportunities for career progression. We promote a positive work-life balance, and we are looking for Customer Service Agents to join our fun and dynamic team here in DublinHow you will spend your day:
- Provide relevant advice to customers primarily by phone but also through other communication channels as required, including email, post, webchat and social media platforms.
- Using your product knowledge to solve problems for customers
- Keeping yourself up to date with business and product information
- Use of the systems and tools available to effectively handle customer's queries
- Strive to achieve and maintain service level statistics
- Maintain a high level of first call resolution and quality assurance
- Contribute to overall team performance within your specialised department
- Adhering strictly to data protection and confidentiality laws
- Ad hoc duties as required
Our ideal candidate:
- APA in Regulations, Loans & Investments or QFA (Mandatory)
- Previous Customer Service experience is a bonus but not essential
- Passion for providing exceptional service to clients
- Excellent verbal and written communication skills
- Fluency in written & spoken English is essential for this role
- A high level of accuracy and attention to detail
- Strong computer skills are essential
- Proven ability to deal with problems and solve them effectively
- Ability to work well either individually or as part of a team
- Ability to handle confidential information
- Strong attendance, performance and adherence to policies are essential for this role
- Have appropriate remote work set-up - a quiet space with no distractions. Access to stable/secure mobile phone coverage and high-speed internet connection essential.
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