Customer Service Administrator

Zurich Life Assurance plc is looking for an Customer Services Administrator to focus on understanding and responding to what matters to customers. We are looking for a highly motivated individual with excellent communication skills.

Successful candidates will gain a thorough knowledge of the workings of a life office by working in a dynamic environment handling queries and requests relating to products which range across Corporate and Individual Pensions, Investments & Protection Plans.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

Your Role

As an Customer Services Administrator your main responsibilities will include, but not necessarily be limited to, the following:

• Ensuring that our customers come first is a key responsibility of the role

• Dealing with clients/members and brokers/employers and other stakeholders over the phone

• Processing a number of client/member requests through the new business stage / life cycle of their policies. This will involve ensuring that requests are processed in accordance with product rules and the company's processes and procedures

• Complaints handling

• Interacting with other areas of the business e.g. Sales, Propositions, Compliance etc. to improve how we work

Your Skills and Experience

As an Customer Services Administrator your skills and qualifications will include:

• Has excellent inter-personal and communication skills, particularly on the phone

• Ability to work in a dynamic team environment

• Be well organized, results driven and capable of working to tight deadlines

• Good working knowledge of Outlook, Microsoft Word, Excel

• Third Level Qualification in relevant area ++TBC++

• Is willing to undertake relevant professional qualification that meets Central Bank Minimum Competency Requirements.

• Previous experience in a customer facing role and advantage