Customer Service Administrator

Open to Public Competition

Are you passionate about delivering exceptional customer service? Ready to be part of a dynamic and supportive team that makes a real difference? Bord na Móna Recycling is on the hunt for talented, driven individuals to join our Customer Service Administrator Panel!

Bord na Móna Recycling is establishing a panel for the role of Customer Service Administrator to allow interested candidates to submit their CVs for potential future opportunities in our call center.

Role Details:

Job Title: Customer Service Administrator

Business Unit: Recycling

Reporting to: Customer Service Manager

Location: BNM Recycling – Newbridge

HR Contact: Ciara Ryan

Apply by: 23rd May 2025

Eligibility: Open to Public Competition

Key Responsibilities:

Professionally manage a high volume of inbound calls.

Identify customer needs, resolve complaints, and provide effective solutions.

Ensure communication aligns with company policies and best practices.

Maintain ownership of customer requests from start to finish.

Communicate effectively via email with customers.

Achieve daily, weekly, and monthly activity targets.

Build strong working relationships with colleagues to ensure smooth service delivery.

Process information accurately and report any customer complaints to the manager.

The Ideal Candidate Will Have:

1-2 years of experience in a similar customer service role.

Experience in the Customer Service/Waste Industry (advantageous).

Proficiency in Microsoft Office and IT systems.

Flexibility to work in various areas of the company.

Eligibility to work in Ireland.

Strong proficiency in the English language.

If you wish to be considered, simply click “Apply” on the job advert.

Bord na Móna is an equal opportunities employer.