Customer Relations Executive

AmTrust is a global insurance provider offering risk-management solutions and business underwriting tailored to the unique needs of each client. AmTrust International underwrites over $2.5bn of gross written premiums and employs more than 1500 people in 14 countries.

We are now looking for Customer Relations Officer to join our Nottingham based team on an inital fixed term basis.

Reporting into the complaints manager this is a customer facing role with a primary focus on maintaining the high service levels upheld by the customer relations department by providing a competent and efficient service to our stakeholders, in relation to complaints made to the business, particularly in relation to property insurance.

Essential role functions include but are not limited to:

• Acknowledge, investigate, and respond promptly and clearly to all AmTrust Group companies’ complaints and escalated customer complaints within regulatory timescales.
• Providing prompt and clear communications to the complainant within regulatory timescales.
• Ensure consistent and fair customer outcomes by assessing all aspects of the complaints received in line with similar past cases/decisions.

The ideal candidate will have experience within customer relations / complaints environment, excellent customer service skills and attention to detail, great problem-solving skills and some knowledge and understanding of complaint procedures. Experience within financial services and in particular knowledge of the FCA rules and guidelines in relation to general insurance would be preferrable but not essential.

For more information and to show your interest, submit your CV and we will be in touch.