Customer Liaison Officer

Key Responsibilities

•Proactively reach out to specific contacts to gather and confirm data related to energy usage and building performance.

•Provide clear and concise information about the survey process, ensuring contacts understand the objectives and benefits.

•Respond to questions or concerns from contacts, facilitating their participation in the pre-site survey stage.

•Meticulously document all interactions and feedback in the designated system for project tracking and reporting.

•Contribute valuable feedback and insights from interactions with contacts to support overall project goals.

•Assist in setting up processes and procedures with the team.

•Compile and submit progress reports as instructed by the line manager.

•Attend meetings and briefings with the management team and client representatives.

•Support junior and new team members in their growth and development.

About the role

Due to recent expansion and an increase in available contracts, we are seeking a dedicated and proactive Customer Liaison Officer to join our Smart Energy Services team. Reporting to the Project Manager, you will play a crucial role in driving customer engagement efforts for our building energy survey project. Your primary responsibility will be to establish effective communication with specific contacts across various locations, ensuring accurate and comprehensive data collection related to building profiles and performance.

Package:

Competitive rates of pay.

22 Days annual leave.

Sick pay after completion of probation.

Take part in our “Career Pathway Programme”, where there is an emphasis on training & career development.

Opportunity to progress your career within a growing company.

Voluntary Pension available on completion of probation.

Employee membership for our LAYA EAP Programme - 24/7 Mental Wellbeing Support & Employee Assistance Programme.

Health Insurance Discount.

Paid Maternity Benefit

Death In Service Payment.

Standard industry training provided.

About TLI Group

TLI Group is a premier utility contractor, specialising in the maintenance and construction of Electrical and Telecommunications infrastructure. TLI Group's continued growth has been achieved by gaining new and repeat business through building on a solid reputation in the delivery of projects to the highest standard and through forming very strong and valued client relationships. Our teams have offices in Northern Ireland, Great Britain, and Ireland.

Qualifications and Skills

Qualifications:

Recognized academic training such as HND or Degree course, or relevant industrial experience.

Knowledge:

Customer engagement and service orientation.

Familiarity with various data collection methods, particularly those relevant to surveys (e.g., phone interviews, online surveys, data logging).

Skills:

Proficient use of software such as MS Word, Excel, Outlook, and Project.

Ability to manage multiple assignments simultaneously in an energetic and innovative environment.

Advanced communication, interpersonal, and organizational skills.

Ability to work with minimal supervision within a team.

Ability to balance competing priorities and meet personal targets within a demanding workload.

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