Customer Liaison Officer

Choice Housing is one of the largest independent housing associations in Northern Ireland. We work hard for our customers, developing new homes that are urgently needed and delivering high quality services, while providing value for money. Our work creates sustainable, thriving neighbourhoods.

Customer Liaison Officer
37 Hours p/w
Salary Scale: £26,061- £31,025pa
Job Reference: CLO1/4975/0125

Choice is seeking to recruit a Customer Liaison Officer to Liaise with customers, staff, contractors, and all other stakeholders to deliver a high-quality service during planned works. Coordinate Customer Satisfaction Surveys and promote positive outcomes through multiple media platforms.

Our employees have access to a range of benefits:-

• 22 days annual leave plus an additional 5 days after 5 years’ service, and 12 public holidays,
• Generous pension contribution,
• Hybrid working opportunities for relevant roles,
• Enrolment in a health cash plan,
• Death in service payment,
• Essential car user allowance, 
• Dedicated Health and Wellbeing champions/Mental Health First Aiders,
• Learning and Development opportunities,
• Choice Housing is a Family Friendly & Equality and Diversity Award Winning Organisation

​​​​​​​If you have any disability which prevents you from completing the online application form, please contact me to discuss what further assistance you require.

Please see attached job description and person specification for full details.

Completed application forms should be returned by 5.00 pm on Monday 20th January 2025. If you have not been contacted further in writing on or before Monday 17th February 2025 you will not have been short-listed for interview.​​​​​​​

If shortlisted you will be sent an email inviting you for interview, please check the email address you have provided on the application and also your junk mail folder.