Customer Experience Champion

Responsibilities:

• Support in the day to day operation of customer service within the branch.
• Provide an excellent level of customer service and advise our customers throughout their product /financial needs journey, further improving the customer experience with both over the phone and face to face interactions.
• Take ownership and deal with customer queries in an effective, professional and compliant manner.
• Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system.
• Assist with sales campaigns including post sales fulfilment, administration and follow up tasks.
• Adopt a prompt and customer centred response to leads passed from Open24 to maximise new business opportunities from customer base.
• Perform duties in accordance with policies, procedures, whilst living PTSBs values and Standards.
• Assist the Branch Lead and wider territory team with key customer relationships.
• Assist with retaining existing business and actively contribute to growing new business across all customer segmentation profiles in line with agreed branch requirements.
• Perform cash administration duties, promoting, balancing and efficient daily maintenance of ATM/SSBM policies and procedures relevant for your branch location and model.
• Perform the various roles in the branch on a rotation schedule on an ongoing basis.
• Maintain knowledge of the regulatory codes and legislation impacting on day to day work.
• Commit to continuous professional development and agree an annual performance and professional development plan with the manager.
• Continuously reviews skills, and be flexible and open to feedback

Requirements:

Essential 

• QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years.
• If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience
• Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience.
• Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment.
• Committed to and enjoys working in a sales environment.

Desired

• Excellent knowledge of all retail finance product, processes and procedures
• Significant experience in financial services

CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.