Customer Experience Advisor

Responsibilities:

• Work effectively as part of a high performing team delivering excellent customer service and on own initative.
• Provide an excellent level of customer service and advise our customers throughout their product / financial needs journey where qualified to do so, further improving the customer experience.
• Ensure accuracy by being quality focused and adopt a right first time approach at all times.
• Support and deliver for customers in our inbound,outbound and our digital channels.
• Interact and build exceptional customer relationships providing market leading service that meets the agreed service level agreements.

Essential Requirements:

• To work with our customers regarding their financial requirements an APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I.
• To work with our customers regarding their transactional requirement no APA is required , the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience. If no APA is held, the candidate must also commit to qualifying within a 2 year period to achieve APA in both Loans and S&I.
• Strong English language skills verbally and written is essential.

This is a Permanent position based in Blackrock, Dublin.

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