Customer Engagement Representatives

Do you work in customer service and are you looking for a new customer service role? 

Maybe you’re a graduate, with a desire to start your rise to the top in Financial Services.

Or perhaps you have experience working in the Financial Services industry and you want to progress your career. If you fit into any of these categories, and are hard-working and ambitious, we want to hear from you.

We are currently recruiting for both Customer Service Representatives, and Senior Customer Service Representatives in our Customer Centre in Dundalk:

• Customer Service Representatives will have proven customer service experience, a passion to help people, and a desire to learn about financial services.
• Senior Customer Service Representatives will have at least 2 years Customer Service experience, ideally in the Financial Services sector, and hold the Accredited Product Adviser (APA) designation in Life Assurance.

If you feel that you have the right experience for either of these roles we want to hear from you! We can help you fulfil your ambition and achieve your career goals in Irish Life.

Who we are

Irish Life is one of Ireland’s leading Financial Services companies, helping over 1 million customers to look after their life insurance, pension, investment and health insurance needs.For over 20 years our Customer Centre, the epicentre of our award-winning, dynamic Customer Service Teams, has been based in Dundalk.

What we offer

• A rewarding career in Irish Life with opportunities to grow and develop.
• A Hybrid Working Model where you can work both in-office (60%) and remotely (40%)
• Comprehensive training and development, beginning with our initial intensive induction training course.
• Full support to achieve the QFA designation, the gold standard designation for finance professionals, as well as financial rewards for exam success.
• A competitive remuneration package to include a quarterly performance-related bonus scheme.
• A clear career path structure where you can potentially gain your first promotion within 12 months. 
• An Annual Leave package with additional leave days when service milestones are reached, when you have specific life events to celebrate, and when you reach a milestone birthday.
• Enhanced paid maternity and paternity leave schemes as well as ‘baby care’ days.
• Valuable Company Pension, Death in Service and Income Protection Schemes.
• Health and wellness initiatives including access to our Employee Assistance Programme, Digital Doctor, and a fully equipped on-site staff gym.
• Staff recognition awards.
• We operate policies around ‘dignity and respect in the workplace’, ‘speaking up’ and ‘diversity and inclusion’.

Who we are looking for:

• Excellent communication skills, both verbal and written, as you will engage with our customers through multiple channels (phone, email, webchat).
• A good working knowledge of Word, Excel and Outlook, along with an ability to work with multiple systems, and to learn and adapt to new ones.
• A strong drive for results, with a focus on consistently meeting and at times exceeding deadlines, targets and SLAs.
• A strong team spirit with a passion and drive to help our customers, and to deliver a best in class customer experience.
• An ability to work collaboratively with others across the organisation to meet shared objectives.
• An innovative approach to your role, always seeking ways to make improvements or suggestions to create better solutions.
• A personal growth mindset, willing to maximise learning from each new opportunity.

Minimum Education Requirements

• Leaving Certificate* to include Grade H5 in two subjects & Grade H6/O6 or higher in English and Maths, or equivalent 

OR

• If you have gone on to achieve a higher diploma or degree in a business-related topic, the minimum Leaving Certificate requirements do not apply 
• Verification of original Leaving Certificate results or Diploma/Degree will be sought if an offer of employment is made

• If more than 3 years since completion of your Leaving Certificate, Minimum Education standards are not applicable, relevant customer service or financial services experience will be considered.

Behavioural Competencies

• Communication & Influencing
• Drive for Results
• Drive for Improved Customer Satisfaction
• Team Working & Cross Functional Collaboration
• Functional & Technical

The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.

Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported. We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.

If you require any accommodations during the recruitment process please contact lifecareers@irishlife.ie and we will be delighted to ensure you are fully supported to be your best.