Customer Engagement Officer

We are happy to announce that due to an internal secondment we are recruiting for a fixed term Customer Engagement Officer to join our crew for 1 year. This position plays a pivotal role within our communications team and is a key touchpoint for customer engagement across the business. With responsibility for managing all customer requests, queries, complaints and comments across multiple channels, this role will always deliver an excellent standard of professionalism and customer service.

Supported by the Customer Engagement Crew and wider team this role will include interacting with our guests via our customer service system, including telephone, email and webchat. The role will be primarily Monday – Friday but will need to cover one weekend in four.

A robust benefits package at Titanic Belfast includes generous incremental holiday allowances and company sick pay scheme, employee assistance programme, counselling, access to a Private GP service and a range of benefits and discounts with High Street and selected local partner organisations.