Customer Engagement Advisor

The Opportunity: Customer Engagement Advisor- Contact Centre, Kilkenny/Hybrid

Are you passionate about exceptional sales & customer service, driven to excel, and eager to create outstanding customer experiences? If you thrive in a fast-paced, dynamic environment that prioritizes continuous learning and development, this opportunity may be perfect for you.We are actively looking for candidates to fill several positions within our Consumer Sales and Customer Care teams.In this role, you will start by managing inbound calls from our valued customers, providing expert guidance and support for their private health insurance inquiries across a diverse range of products. Following a successful onboarding phase, you'll unlock various growth opportunities, allowing you to expand your expertise across different communication channels, including Sales, Email, and Chat.While you’ll begin with a fully in-office training program, you will soon transition to a flexible work model that includes both remote and on-site options. Don't miss your chance to join our team!

Benefits

• Annual Bonus
• Pension
• Health Insurance
• Ongoing training and development
• Hybrid working model (remote and office-based work)
• Onsite Restaurant and Parking Facilities
• Sports and Social Club
• APA Qualifications paid for along with support and training provided during the exam cycle.

What will the role involve?

• Answering inbound calls from new and existing customers.
• Providing excellent advice on sales and service to our new and existing health insurance customers.
• Building a rapport and maintaining a high level of engagement with customers.
• Ensuring all customer service standards are delivered.
• Meeting individual targets and ensuring all service levels are met.
• Developing effective relationships with the team and internal departments.
• Listening to and understanding our customers’ needs in order to offer a health insurance policy to suit those needs.
• Ensuring compliance with all processes and procedures in relation to the sales process.
• Taking inbound sales calls from new customers who are looking to purchase health insurance & customer reviewing policy at renewal.
• Multi-tasking as you navigate through various IT systems and screens while conversing with our customers and addressing their queries.

What kind of experience and skills do you need?

• Ideally a Third Level Qualification or 1 to 2 years in a Customer Service or Sales role.
• Customer focused and committed to the delivery of sales and first-class service.
• Results focused with a proven ability to work in a fast-paced target driven environment.
• Excellent communication, influencing & customer service skills and highly proficient in written and spoken English.
• A high degree of flexibility, with strong team spirit.
• Ability to demonstrate, initiative and self-motivation.
• Demonstrates resilience and an ability to deal with complex or challenging customer queries
• Proven accuracy and attention to detail.
• Must be an Accredited Product Advisor (APA/ CIP or Dip PMI) or willing to undertake same.
• Tech savvy with excellent computer skills & proven administration skills with the ability to navigate multiple systems.
• Demonstrate alignment with the Vhi Values.

Vhi is an equal opportunities employer.

This is a CF4 & CF5 role in line with central bank requirements.