Customer Enablement Manager

What you can expect

As Customer Enablement Manager, your goal is to drive product adoption, customer satisfaction and loyalty.You will create content to improve customers' understanding and proficiency with the Workvivo platform.You will help educate and empower customers to get the maximum value from their employee experienceplatform.

About the Team

This role falls within the Workvivo CX Operations & Enablement team which supports all functions within the CX Organization, including Support, Onboarding and Customer Success. We pride ourselves on our world-class customer experience and industry leading customer retention rate. This is an exciting new role for the CXteam and Workvivo.

Responsibilities

• Designing and developing educational content e.g. e-learning courses, interactive guides and videos

• Delivering on-demand and live training via various channels

• Delivering material to target audiences

• Localizing content to increase engagement

• Evaluating program impact Collaborating with CSMs, product, and marketing teams

• Staying current with Workvivo updates, trends, and best practices

What we’re looking for

• Demonstrate Proven experience as a software trainer or a similar role focusing on product adoption and user training

• 3 years experience in a similar role with 8 years industry experience

• Be able to design and execute training programs tailored to customer needs

• Have familiarity with learning technologies ,e.g. LMS and video editing software

• Be a self-starter with flexibility and ability to work under pressure in a high energy paced environment

• Be proactive and self-motivated

• Possess excellent communication skills

• Possess excellent organizational and project management skills

• Be a skilled collaborator with the ability to work independently and as part of a global team

• Be willing to work flexible hours to accommodate global collaboration (as required)

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

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