Customer Care Executive

Tirlán, is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands.

Tirlán owns leading brands such as Avonmore, Kilmeaden Cheese, Millac, Solmiko, Truly Grass Fed, Premier Milk, Wexford, mymilkman.ie and GAIN Animal Nutrition.

We nurture a talented team across Ireland, the US, MEA and China, delivering annual revenues of over €3 billion, and over 2,300 people to manage our network of 11 processing plants and 52 agri branches. Our purpose is to nourish the world, while safeguarding our environment for future generations.

Role Profile

The primary purpose of the Customer Care Executive is to manage the order fulfilment process for a portfolio of key and strategic customers. The successful candidate will report to the Customer Care Manager and should be an excellent communicator with a solid background in account management. Your goal will be to ensure best in class service to our most valuable customers. Someone whose expertise results in excellent customer relationship management and a positive brand image. The ideal candidate will be apt in building strong relationships with strategic customers. You will be able to identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction.

Responsibilities

• Develop trusting relationships with a portfolio of key & strategic customers
• Report on activities and accounts
• Acquire a thorough understanding of key customer needs and requirements.
• Ensure that orders are delivered to customers on time and in full
• Resolve any issues and problems faced by customers and manage complaints to maintain trust
• Contract entry and execution from commercial agreement to delivery.
• Manage contract status and provide contract reports.
• Monitor and resolve credit issues.
• Manage the relevant documentation processes, furnishing customers with all relevant documentation in a timely and efficient manner - COA, Invoice, POD.
• Coordinate special requirements - e.g. labelling etc.
• Track all deliveries and confirm delivery dates.
• Use initiative to identify opportunities to improve efficiencies within the Customer Service process.

Requirements

• Proactive and innovative thinker and problem solver with a can-do attitude
• Excellent analytical and numerical skills
• Excellent attention to detail, always ensuring accuracy
• Excellent in solving problems with tenacious curiosity
• Organised and able to work under pressure
• Challenging and bold to improve ways of working
• A strong communicator who takes pride in their work, whilst being empowered to make decisions.
• Knowledge of SAP would be an advantage.
• Fluency in French, German or Spanish would be an advantage

We offer

• Hybrid working
• Free parking incl. EV charging – where applicable
• On-site gym free to use for employees
• Bike to work scheme
• Work/life balance and collaborative work culture
• Career progression opportunities