Customer Care Advisor
The Opportunity: Customer Care Advisor, Kilkenny/Hybrid
Are you Customer focused, highly motivated and committed to the delivery of first class customer service? Would you like to join a fast paced dynamic team with ongoing training and development? Then this could be the right opportunity for you? Join our team in Kilkenny as a Customer Services Advisor. Initially you will be office based (training period) and will then have a mixture of home and office based work. Starting date is June 2024.
What will the role involve:
- Answering inbound calls from new and existing customers
- Profiling our customer requirements in order to offer a health care solution
- Provide excellent advice and service to our existing health insurance customers
- Maintain a high level of engagement with customers and ensuring all customer service standards are met.
- Meeting and exceeding individual targets and ensuring all service levels are met.
- Developing effective relationships with the team and internal departments
What Kind of experience do you need
- Customer focused and committed to the delivery of first class customer service.
- 1 to 2 year’s experience in a sales/customer services role, third level qualification desirable
- Excellent computer skills.
- Strong communication & influencing skills in written and spoken English.
- Proven ability to work in a target driven environment and results focused.
- A high degree of flexibility, with strong team spirit.
- Must be an Accredited Product Advisor (APA/ CIP or Dip PMI) or willing to undertake same.
- Alignment to the VHI Values
These are CF3, CF4 & CF5 roles under the Central Bank’s Fitness and Probity regime.
Benefits
- Annual Bonus
- Pension
- Health Insurance immediate upon joining
- 21 Days Annual Leave
- Ongoing training and development
- Hybrid working model (remote and office based work)
- Onsite Canteen and Parking for when you are in the office.
- Sports and Social Club
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