CST Administrator

About the Post This is an excellent opportunity for an ambitious individual to join a team in a fast-paced, dynamic organisation. The successful candidate will work within the expanding department of Surgical Affairs with the Surgical Training Team to support the trainee journey from application to graduation with specific responsibility to support the delivery of the CST educational curriculum along with ad-hoc projects and events that take place within the department. Specifically, the duties of the post are: The specific duties of the role are to support the delivery of educational curriculum for Core and Specialty Trainees across Human Factors in Patient Safety (HFPS) & Operative Surgical Skills (OSS) courses for Core Surgical Trainees. Working with surgical training administration, internal and external faculty and course directors, trainees and technical support to ensure the courses are supported throughout the academic year the successful candidate will be;

• Supporting the Core Surgical Training Team Lead with the general day-to-day administrative tasks linked to the successful delivery of the Core Surgical Training Programme with specific duties assigned to the Educational activities supporting HFPS & OSS courses throughout the academic year.
• Working collaboratively with the Team Lead, broader CST Team, Quality Team, Trainees and Trainers and RCSI lead faculty to ensure the effective running of the courses and the delivery of a highly flexible, responsive and effective service to all.
• Manage the tasks relevant to supporting the courses, bookings, catering, payments, attendance, trainee queries and support as required.
• Be present on site in RCSI to programme support for any courses and events applicable to the role.
• Maintain the calendar for all courses throughout the year, faculty participation and expected participants. Ensuring the calendar is in sync with Momentus ( RCSI online booking system)
• Attend weekly operational Educational meetings to brief faculty and tech staff on updates and discuss any changes on the calendar or with classes. Manage ongoing requirements of the classes as they arise.
• Book faculty for upcoming classes in advance, liaise with faculty to confirm and manage faculty bookings, faculty payments and follow up information. Ensure the Faculty register is maintained.
• Follow department policy on updating Moodle for individual classes, checking trainee signup and contacting trainees with class reminders as required.
• Support all team members on the organisation & delivery of the educational programme across OSS and Human Factors in Patient Safety (HFPS) annual assessments.
• Co-ordinating or supporting ad hoc Surgical Training events and courses as required or requested by the Team Lead.
• Undertake training on key databases utilised within the department such as, CRM, mSurgery, Qpulse, Qpercom, Moodle, Momentus as required.
• Liaising with relevant internal stakeholders (Bookings, agresso, Faculty, Technical Staff, IT, Finance) as required.
• Ensure accuracy and consistency across all administrative processes.
• Respond to and deal with queries in a professional and courteous manner.
• Attend team meetings and contribute to the overall success of the team through sharing of information, effective teamwork, management and ownership of responsibilities.
• Undergo programmes of training and development as may be required from time to time.
• Complying with statutory legislation and department rules, requirements in furtherance of their own and general staff welfare and safety.
• Representing the best interests of the Department and RCSI at all times.
• Performing other duties as may be required from time to time.

Person Specification The successful candidate should be able to demonstrate the following:

• Organisational and administrative skills, excellent written and verbal skills with ability to liaise effectively with individuals at all levels in the organisation
• Strong knowledge of MS Office suite
• Have strong customer service skills. Be able to communicate with a high level of initiative, tact diplomacy and confidentiality.
• The ability to deal with sensitive / personal information appropriately and sensitively.
• Ability to make decisions, priorities workload and meet deadlines & escalate problems when necessary.
• The ability to work on own initiative as well as operate effectively as part of a team, be cordial, tolerant, co-operative and patient in a team environment.
• Flexibility to work irregular hours on occasion.
• Experience and a proven track record in a similar role would be an advantage.

We are all too aware that imposter syndrome and the confidence gap can sometimes stop fantastic candidates putting themselves forward, so please do apply — we would love to hear from you.

Employee Benefits RCSI make sure you have the resources you need to thrive by offering a wide range of benefits in areas including time away, finance, community, health, and well-being and insuring your financial future. Below are some additional benefits available to you as an RCSI employee:

• Minimum of 20 days annual leave, plus an additional 6.5 Privilege days
• Flexible/hybrid working options for colleagues across many roles
• Additional leave options incl. paid maternity leave, paternity/parental leave, study leave
• 7% Employer pension contribution
• Onsite gym €10 per/mth incl. classes and PT sessions
• Childcare support 20% discount at Giraffe
• Free eye test and annual flu vaccination
• TaxSaver commuter tickets and Bike to Work schemes
• A site sustainability team focusing on the environmental initiatives; Green Campus Initiative ’
• Competitively priced café and restaurant
• Equality, Diversity & Inclusion forums, and network groups
• Employee assistance programme with Spectrum Life
• Learning and Development training programmes incl. LinkedIn Learning for career progression
• Discounted services incl. GP visits, 10% off dental, staff parking, mobile tariffs, Group Scheme discount on numerous brands
• Sports and social club incl. yoga, Pilates, fitness classes, Zumba, running club, social evenings, Summer BBQ
• Ticket Draws for events including; Rugby, Taste of Dublin, Dublin Horse Show, theatre, music & comedy events